Summary
Overview
Work History
Education
Skills
Timeline
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Aliana Rodriguez

Pasco

Summary

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

3
3
years of professional experience

Work History

Server

Dennys Restraunt
11.2024 - 08.2025
  • Provided exceptional customer service by promptly taking and delivering orders.
  • Collaborated with kitchen staff to ensure timely and accurate food preparation.
  • Handled cash transactions efficiently while ensuring accuracy in billing processes.
  • Supported team members during peak hours, fostering a cooperative work atmosphere.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Dennys Restaurant
03.2023 - 09.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Host

Applebee's Neighborhood Grill & Bar
06.2022 - 02.2023
  • Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
  • Managed waitlist and reservations using restaurant management software.
  • Coordinated with servers to optimize table turnover and enhance guest satisfaction.
  • Assisted in training new hosts on customer service standards and operational procedures.

Education

High School Diploma -

Pasco High School
Pasco, WA
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Critical thinking
  • Multitasking Abilities
  • Excellent communication
  • Calm under pressure
  • Problem resolution
  • Organization and time management
  • General Knowledge or Microsoft Word and Outlook

Timeline

Server

Dennys Restraunt
11.2024 - 08.2025

Server

Dennys Restaurant
03.2023 - 09.2024

Host

Applebee's Neighborhood Grill & Bar
06.2022 - 02.2023

High School Diploma -

Pasco High School

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