Kenia Arana
Miami Gardens
Summary
Dynamic Pharmacy Technician with experience supporting the day-to-day functions and services of pharmacies. Adept in working well with Pharmacists and other professionals to ensure pharmacy success and a high level of customer care. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Secretary
Alicia Seafood
01.2023 - Current
- Managed correspondence, including emails and phone calls, to maintain efficient communication flow.
- Maintained accurate records of sells and decisions, supporting documentation processes.
- Resolved customer inquiries through effective communication, enhancing overall satisfaction.
- Managed customer accounts, ensuring accurate information and prompt updates.
Pharmacy Technician
Walgreens
09.2015 - 06.2022
- Filled and distributed prescriptions according to the Pharmacist's orders.
- Treated customers with sensitivity and respect.
- Verified prescriptions prior to fulfilling orders.
- Maintained patient records and inventory.
- Identified and reported any illegal or dangerous activity.
Education
Medical Assistance -
Florida Vocational Instituto
Miami04.2013
Pharmacy Technician Program - undefined
Walgreens University
Miami08.2015
Skills
- Honesty and Integrity
- Pharmaceutical Operations
- Strong organization
- Maintaining records
- Appointment scheduling
- Document preparation
- Medication Preparation
- Teamwork Skills
- Customer service
- Critical thinking
Languages
Spanish
English
Timeline
Customer Service Secretary
Alicia Seafood
01.2023 - Current
Pharmacy Technician
Walgreens
09.2015 - 06.2022
Pharmacy Technician Program - undefined
Walgreens University
Medical Assistance -
Florida Vocational Instituto