Summary
Overview
Work History
Skills
Languages
Timeline
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Kenia Banegas

Miami,United

Summary

Dedicated and Experienced Customer Service Worker with a proven track record of 9 years in providing outstanding customer service in high-volume environments. A skilled communicator adept at resolving customer issues and ensuring their utmost satisfaction. Results-oriented and committed to delivering exceptional service. Seeking to leverage expertise to contribute effectively to a dynamic restaurant team.

Overview

9
9
years of professional experience

Work History

Food Service Worker

Compass Group
06.2023 - Current
  • Assist in preparation and cooking of meals according to recipes and portion control guidelines to ensure quality and consistency
  • Maintain cleanliness and organization of kitchen equipment and utensils to adhere to health and safety standards
  • Assist in monitoring and managing inventory levels of food and supplies to ensure e client and cost-effective operations
  • Improved accuracy of stock levels and food orders by 35% and ensured food safety and hygiene compliance standards were adhered to
  • Ensured safe and effective client environment, decreasing customer wait times by 21%.

Barista

Peet's Coffee
10.2022 - 03.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Cafeteria Worker

Chevron Gas Station
10.2018 - 09.2022
  • Ensure the cleanliness and sanitation of the cafeteria area, including tables, chairs, and doors, to provide a safe and hygienic environment for customers
  • Maintain accurate inventory records of food supplies and ingredients to ensure e client restocking and minimize waste
  • Greet and assist customers in selecting food items, providing exceptional customer service and ensuring customer satisfaction
  • Exceeded productivity goals by successfully preparing 500 meals per shift with a 99.9% accuracy rate on orders.

Cashier

Westar Gas Station
07.2014 - 08.2018
  • Ensure accurate cash handling and maintain a balanced cash register at all times to minimize cash discrepancies and promote customer trust
  • Provide excellent customer service by greeting customers, answering inquiries, and resolving any issues or complaints in a timely manner
  • Maintain a clean and organized work area to uphold the company's professional image and create a pleasant environment for customers
  • Processed an average of 200 transactions per day, with no discrepancies reported.

Skills

  • Teamwork
  • Multitasking
  • Customer Service
  • Communication
  • Problem-solving
  • Attention to detail
  • Surface Work
  • Tray Assembly
  • Inventory Receiving
  • Maintain Food Safety
  • Accurate Cash Handling

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Food Service Worker

Compass Group
06.2023 - Current

Barista

Peet's Coffee
10.2022 - 03.2023

Cafeteria Worker

Chevron Gas Station
10.2018 - 09.2022

Cashier

Westar Gas Station
07.2014 - 08.2018

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Kenia Banegas