Kenia Casiano
Santa Monica,CA
Summary
Responsible dog groomer skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules. Organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Lead Dog Bather
Healthy Spot
01.2023 - 01.2024
- Monitored inventory levels of supplies, submitting timely requests for reordering essential items necessary for daily operations.
- Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
- Complied with all relevant regulations governing animal care facilities, including proper disposal of waste materials and adherence to mandated grooming standards.
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
Senior Dog Bather
Healthy Spot
01.2021 - 01.2023
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
Salon Service Coordinator
Healthy Spot
01.2018 - 01.2021
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Managed a high volume of client requests, ensuring timely and effective service.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and groomers.
Front of House
KYE'S
01.2018 - 01.2019
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Enhanced customer satisfaction by efficiently managing operations and maintaining a welcoming atmosphere.
- Took special reservations and planned restaurant accommodations with kitchen and house staff.
- Enhanced dining experience by maintaining clean and welcoming environment.
Host/Greeter
THE CHEESECAKE FACTORY
01.2017 - 01.2018
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Answered customer questions about hours, seating, and menu information.
Education
Some College (No Degree) -
Santa Monica College
1900 Pico Blvd, Santa MonicaHigh School Diploma -
Santa Monica High School
601 Pico Blvd , Santa Monica 01.2012
Skills
- Animal Behavior Knowledge
- Customer Service
- Accurate Recordkeeping
- Strong Communication Skills
Skillsets
- Kennel trained
- Bilingual, English and Spanish
- Sales experience
- Dog handling
- 45 WPM
- Fast learner
- Data entry
- Technology proficient
- Money handling
References
- Monica Gomez, Lead Groomer at Healthy Spot, (213) 447-4752
- Jaurice Salas, Assistant Manager, (323) 610-5797
Timeline
Lead Dog Bather
Healthy Spot
01.2023 - 01.2024
Senior Dog Bather
Healthy Spot
01.2021 - 01.2023
Salon Service Coordinator
Healthy Spot
01.2018 - 01.2021
Front of House
KYE'S
01.2018 - 01.2019
Host/Greeter
THE CHEESECAKE FACTORY
01.2017 - 01.2018
Some College (No Degree) -
Santa Monica College
High School Diploma -
Santa Monica High School
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