Kenia Gonzalez
Melville,NY
Overview
2026
2026
years of professional experience
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Secretary
NYU Medical Center
Huntington Station, NY
2023 - Current
- Managed appointment scheduling for medical staff, ensuring efficient use of time and resources.
- Organized and maintained patient records, enhancing data accuracy and retrieval efficiency.
- Handled incoming communications, directing inquiries to appropriate personnel for timely responses.
- Processed administrative paperwork, ensuring compliance with organizational policies and procedures.
Sales Representative
Capital Beer Depot
Huntington Station, NY
12.2020 - 2023
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Operated register, handled cash and processed credit card transactions.
- Recognized security risks to properly handle situations.
- Monitored customer order process and addressed customer issues.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs by asking questions and advising on best solutions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Housekeeping Supervisor
Deluca Cleaning Systems Corp. & Brian Deluca Landscaping
Bay Shore, NY
05.2013 - 12.2020
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Customer Service Cashier
CVS Pharmacy
Huntington Station, NY
03.2019 - 10.2019
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Assisted customers by providing information and resolving complaints.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
GED - undefined
University of The State of New York
Albany, New York01.2015
Skills
Fluent in Spanish
Team Management
Good Work Ethic
Flexible Schedule
Critical Thinking
Supervision & Leadership
Active Listening
People Skills
Customer Service
Friendly, Positive Attitude
Reliable & Trustworthy
Message Translation
Oral and Written Communication
Confidential Information Protection
Timeline
Sales Representative
Capital Beer Depot
12.2020 - 2023
Customer Service Cashier
CVS Pharmacy
03.2019 - 10.2019
Housekeeping Supervisor
Deluca Cleaning Systems Corp. & Brian Deluca Landscaping
05.2013 - 12.2020
GED - undefined
University of The State of New York
Secretary
NYU Medical Center
2023 - Current