KENIA LOPEZ
PORTER,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certification
Work History
Money Transfer
- Assisted customers with service inquiries and transaction details.
- Ensured compliance with financial regulations and anti-money laundering policies.
- Verified customer identification to ensure secure transactions.
- Maintained accurate transaction records and documentation for audits.
- Resolved customer issues promptly and professionally to enhance satisfaction.
- Educated customers about transfer options and associated fees effectively.
- Assisted customers in completing forms related to money transfers.
- Prepared reports detailing transaction volumes, revenue generated.
Cashier
Charley's Philly Cheese Steak
03.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School -
Porter High School
Porter, TX05-2024
Skills
- Customer service
- Transaction processing
- Financial compliance
- Customer identification
- Audit documentation
- Customer relationship management
- Adaptability to change
- Credit and cash transactions
- Dependable and responsible
- Multitasking
- Organizational skills
Accomplishments
- Resolved product issue through consumer testing.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Certification
- Certified BARRI, DOLEX of Anti money laundering and regulatory.
- And a Certified training program of Money Transfer.
LANGUAGES
Spanish - Native/Bilingual
English - Native/Bilingual
Timeline
Cashier
Charley's Philly Cheese Steak
03.2023 - 08.2023
Money Transfer
High School -
Porter High School