Kenia Medrano
Fort Lauderdale
Summary
Developed skills in patient care and clinical support within fast-paced dental clinic environment. Expertise in managing patient flow, assisting with procedures, and maintaining sterile conditions. Seeking to transition into new field by leveraging these skills to contribute to dynamic team environment.
Overview
10
10
years of professional experience
Work History
Lead Dental Assistant
Dr Rita Steiner DMD
08.2020 - 01.2025
- Scheduled and confirmed patient appointments.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Typed patient data into computer system using open dental softwear while following privacy laws and maintaining high-level accuracy.
- Assisted in marketing efforts to attract new patients, showcasing the practice''s commitment to top-notch oral health care services.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedure.
- Took dental images following strict patient protection rules, applying lead aprons.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Monitored patient comfort and safety during dental procedures.
Front Desk Dental Assistant
Dr Armando Toral DDS
01.2018 - 08.2020
- Enhanced patient experience by providing a welcoming and efficient front desk service.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained patient confidentiality at all times, adhering to strict HIPAA guidelines and office policies.
- Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
Front Desk Receptionist
New River Condo. AKAM Corp.
04.2015 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate of Science - Dental Assisting
Concorde Career College
Miramar, FL04-2018
Skills
- Appointment scheduling
- Infection control proficiency
- Patient charting
- Endodontic procedures
- Dental radiography
- Patient relations
- Insurance coordination
- Multilingual communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Dental Assistant
Dr Rita Steiner DMD
08.2020 - 01.2025
Front Desk Dental Assistant
Dr Armando Toral DDS
01.2018 - 08.2020
Front Desk Receptionist
New River Condo. AKAM Corp.
04.2015 - 06.2018
Associate of Science - Dental Assisting
Concorde Career College
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