Kenia Melgar-Romero

Throughout my first year in my military and reserves training, I took away many valuable skills and their importance. Demonstrated timeliness in completing tasks during military training. It's these skills that helped me learn my job in the most quickest and efficient manner and the same that I will provide in future employment.

As a cashier at Menards, I greeted each guest and provided them with exceptional customer service in either their checkout process or any questions or concerns they had regarding the ongoing sales and rebates program. In my primary role, I handled cash, credit, check and gift card payments with attention to detail. I was also cross-trained in our customer service department where I took the necessary time to listen to each of our guests concerns, provided and processed returns, kept accountability on our rental equipment as well as explaining guests the process to each rental. This job experience enhanced my ability to work in a very high-paced environment, it provided scenarios that strengthened team building and problem solving skills. All while ensuring an efficient and satisfactory shopping experience to our guests.

In my role as a general merchandise associate, I ensured our inventory was up to date and the sales floors were stocked. Interacted a lot with our guests and provided excellent customer service by welcoming them in and asking them if they needed any assistance. I also provided other departments, such as fulfillment operations, tech, and the checklanes.