Kenia Mendoza
Gainesville
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Self Employed Services
Gainesville
07.2021 - Current
- Delivered packages efficiently across designated routes.
- Managed delivery schedules to ensure timely arrivals.
- Maintained vehicle cleanliness and operational readiness.
- Communicated with customers regarding delivery status and instructions.
- Loaded and unloaded goods safely for transport.
- Delivered packages to various locations in a timely manner.
- Maintained accurate delivery and customer interaction records to support operational efficiency.
- Communicated effectively with customers regarding delivery schedules and changes.
- Navigated efficiently using GPS and maps to optimize routes.
- Managed inventory of packages ensuring proper handling and storage.
- Provided exceptional customer service during all delivery interactions.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
- Resolved customer service complaints professionally, reinforcing trust and loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Notified customers of delays to decrease calls to support.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Monitored and managed fuel levels to ensure uninterrupted delivery operations.
- Verified accuracy of items loaded onto truck against shipping documents.
- Checked tires for proper inflation before leaving on each route.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Checked loads against shipping papers to verify contents and identify special handling requirements.
Education
Some College (No Degree) - English Language
Florida National University
Hialeah, FLSkills
- Route optimization
- Vehicle inspection
- Package handling
- Customer communication
- Traffic regulation adherence
- Delivery scheduling
- Problem solving
- Attention to detail
- Time management
- Customer service
- Emergency response
- Safety compliance
- Loading and unloading
- Fuel efficiency
- Auto delivery
- Adaptability and flexibility
- Defensive driving
- Punctual and reliable
- GPS and route planning
- GPS navigation
- Time management skills
- Positive attitude
- Load securing
- Clean MVR
- Order picking and processing
- Local routes
- Excellent sense of direction
- Local delivery
- Traffic laws
- Safe driving
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Delivery Driver
Self Employed Services
07.2021 - Current
Some College (No Degree) - English Language
Florida National University