KENIA PERDOMO
Summary
Organized and detail-oriented professional with proven experience in administrative support and accounts payable. Adept at optimizing operational workflows, ensuring regulatory compliance, and maintaining strong vendor relationships. Skilled in financial recordkeeping, data verification, and accounting software, with a commitment to contributing effectively to organizational success.
Overview
7
7
years of professional experience
Work History
Operations Manager
Department of the Navy
04.2024 - 06.2025
- Enhanced program effectiveness by fostering a nurturing environment, leading to improved participant engagement and positive outcomes.
- Improved retention rates by implementing structured programs, resulting in a 70% increase in participant retention and demonstrating a strong impact on program sustainability.
- Strengthened community partnerships by coordinating with local organizations to expand resources and enrich program offerings, building strong community relationships.
- Increased program visibility by developing and executing successful outreach strategies, attracting a diverse range of participants and raising community awareness.
- Drove data-driven program improvement by analyzing participant feedback to refine program offerings, resulting in a 90% increase in satisfaction and engagement.
- Promoted teamwork and collaboration by cultivating a positive and collaborative atmosphere, improving staff teamwork and enhancing overall program delivery.
HR Operations Support Specialist
Leisuremod. Inc (Hybrid)
06.2022 - 04.2023
- Managed vendor payments, ensuring accuracy and compliance for a portfolio of major clients.
- Streamlined employee expense processing, resolving discrepancies and improving efficiency.
- Improved the invoicing system, resulting in a 15% gain in processing speed.
- Maintained strong relationships with vendors to facilitate smooth operations.
- Prepared detailed financial reports to ensure regulatory compliance.
- Managed a multi-million dollar budget, ensuring responsible spending.
- Reconciled accounts regularly to maintain accuracy and financial integrity for a wholesale business.
Customer Accounts Specialist
Coldwell Banker Associates Broker Realty
09.2018 - 02.2021
- Managed and processed a high volume of invoices and payments, ensuring accuracy and timely resolution for clients.
- Reconciled accounts and resolved discrepancies, maintaining positive relationships with vendors and internal stakeholders.
- Developed and maintained organized financial documentation systems to ensure efficient customer account management.
- Generated reports on accounts payable, supporting informed decision-making and issue resolution for customer accounts.
- Maintained accurate vendor and customer account profiles, ensuring seamless communication and payment processing.
Education
Bachelors of Science - Criminal Justice
College Park, Maryland12.2025
Associates in Art - undefined
Coastal Carolina Community College
Jacksonville, North Carolina05.2022
Skills
- Team leadership
- Operations management
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Department of the Navy
04.2024 - 06.2025
HR Operations Support Specialist
Leisuremod. Inc (Hybrid)
06.2022 - 04.2023
Customer Accounts Specialist
Coldwell Banker Associates Broker Realty
09.2018 - 02.2021
Bachelors of Science - Criminal Justice
Associates in Art - undefined
Coastal Carolina Community College