Summary
Work History
Education
Skills
Languages
Timeline
Generic

Kenia Ramon Fuentes

Ellendale,DE

Summary

Dedicated and detail-oriented Patient Services Representative with experience in healthcare administration, medical reception, call center operations, and customer service. Skilled in patient registration, appointment scheduling, insurance verification, electronic medical records (Allscripts EMR), and maintaining HIPAA compliance. Recognized for providing compassionate patient care, effectively managing high-volume communications, and delivering exceptional service in fast-paced medical environments. Bilingual in English and Spanish and currently pursuing an Associate Degree in Criminal Justice.

Work History

Kitchen Team Member

Café a Go-Go
Rehoboth Beach, DE
  • Prepared food orders according to company quality standards.
  • Assisted customers by delivering orders promptly and accurately.
  • Maintained cleanliness and sanitation throughout the kitchen.
  • Worked collaboratively with team members during high-volume service periods.

Cashier

Auntie Anne's
Rehoboth Beach, DE
  • Delivered outstanding customer service in a fast-paced retail environment.
  • Processed customer transactions accurately and efficiently.
  • Answered customer phone orders and inquiries.
  • Maintained cleanliness and food safety standards.
  • Assisted with food preparation and inventory organization.

Sales Associate / Administrative Assistant

Genesis Cell Phone Outlet
Milford, DE
  • Assisted customers with selecting mobile devices and service plans.
  • Activated phone lines and coordinated with customer service representatives to resolve technical issues.
  • Processed customer payments and maintained accurate transaction records.
  • Ordered inventory and monitored merchandise availability.
  • Provided bilingual customer support in English and Spanish.
  • Maintained an organized, welcoming retail environment.

Medical Receptionist

Alpha Care Medical
Harrington, DE
  • Welcomed patients and created a positive first impression for the practice.
  • Scheduled appointments and managed provider calendars.
  • Verified insurance coverage and patient eligibility.
  • Collected copayments and processed patient payments accurately.
  • Created and maintained electronic patient charts using Allscripts.
  • Confirmed patient information before appointments to ensure record accuracy.
  • Assisted providers by routing medication refill requests and patient messages.
  • Opened and closed the office while maintaining a clean, organized environment.
  • Counted daily cash receipts and balanced office collections.
  • Ensured compliance with HIPAA privacy regulations.

Call Center Representative

La Red Health Center
Milford, DE
  • Managed high-volume inbound and outbound patient calls with professionalism and efficiency.
  • Scheduled new patient and follow-up appointments.
  • Created and maintained accurate patient electronic medical records.
  • Communicated laboratory results, medication refill requests, and patient concerns to providers and nursing staff.
  • Assisted patients with questions regarding appointments, referrals, and medical services.
  • Utilized Allscripts EMR to document patient interactions accurately.
  • Provided bilingual support to English- and Spanish-speaking patients.
  • Printed, faxed, and processed medical documentation while maintaining HIPAA compliance.

Patient Services Representative

La Red Health Center
Milford, DE
- Current
  • Deliver exceptional customer service while assisting patients in both English and Spanish.
  • Schedule, reschedule, and cancel patient appointments while maintaining accurate scheduling records.
  • Verify insurance eligibility, patient demographics, and financial information before appointments.
  • Check patients in and out while ensuring all required documentation is complete and accurate.
  • Maintain confidential patient records using Allscripts Electronic Medical Records (EMR).
  • Coordinate referrals, medical procedures, and follow-up appointments.
  • Process financial assistance documentation and patient paperwork.
  • Communicate medication refill requests, patient concerns, and provider messages through the EMR system.
  • Maintain HIPAA compliance while handling confidential patient information.
  • Collected copayments and processed patient payments accurately.
  • Current Position

Education

Associate Degree - Criminal Justice

Delaware Technical Community College
Georgetown, Delaware
05-2028

Diploma -

Cape Henlopen High School
06-2022

Skills

  • Patient Services
  • Medical Reception
  • HIPAA Compliance
  • Electronic Medical Records (EMR)
  • Allscripts EMR
  • Patient Registration
  • Appointment Scheduling
  • Insurance Verification
  • Medical Office Administration
  • Medical Records Management
  • Customer Service
  • Telephone Communication
  • Cash Handling
  • Microsoft Office
  • Data Entry
  • Problem Solving
  • Team Collaboration
  • Time Management
  • English & Spanish (Bilingual)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Services Representative

La Red Health Center
- Current

Call Center Representative

La Red Health Center

Medical Receptionist

Alpha Care Medical

Sales Associate / Administrative Assistant

Genesis Cell Phone Outlet

Cashier

Auntie Anne's

Kitchen Team Member

Café a Go-Go

Associate Degree - Criminal Justice

Delaware Technical Community College

Diploma -

Cape Henlopen High School

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