Kenia Villeda
Webster,TX
Summary
Driven and bilingual professional with a proven track record in enhancing customer satisfaction and team performance. Excelled in problem-solving and customer service, significantly improving feedback through innovative follow-up procedures. Skilled in teamwork and collaboration, adept at coaching and developing staff for optimal service delivery.
Overview
2
2
years of professional experience
Work History
Sales Associte
M&D Supply Ace Hardware
08.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Costumer Experience Coordinator
TJ Maxx, TJX Companies
06.2022 - 08.2023
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
Education
Associate of Arts - General Studies
San Jacinto College
Houston, TX05.2023
High School Diploma -
Clear Horizons Early College High School
Houston, TX05.2023
Skills
- Bilingual
- Goal-Oriented
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associte
M&D Supply Ace Hardware
08.2023 - Current
Costumer Experience Coordinator
TJ Maxx, TJX Companies
06.2022 - 08.2023
Associate of Arts - General Studies
San Jacinto College
High School Diploma -
Clear Horizons Early College High School
Similar Profiles
Noah VetterNoah Vetter
Customer Service and Sales Representative at Fleet And Farm Supply/ace HardwareCustomer Service and Sales Representative at Fleet And Farm Supply/ace Hardware
CHARLES DISHONGCHARLES DISHONG
Key Holder Supervisor at MARTINS VALLEY SUPPLY ACE HARDWAREKey Holder Supervisor at MARTINS VALLEY SUPPLY ACE HARDWARE
BRYON WELLSBRYON WELLS
Sales Associate at Hoholik ACE HardwareSales Associate at Hoholik ACE Hardware