David Lund
Reseda,CA
Summary
Dynamic leader with proven success at The Home Depot Inc, enhancing retail operations and customer satisfaction. Excelled in merchandising and upselling, boosting sales through strategic promotional support. Skilled in team mentorship, fostering a culture of high performance and exceptional guest relations. Achieved significant improvements in productivity and loss prevention, demonstrating a confident approach to retail challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Associte
The Home Depot Inc
Simi Valley, CA
06.2000 - 11.2024
- Provided accurate information about products, prices and services.
- Answered store and merchandise questions and led customers to wanted items.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Recommended, selected and located merchandise based on customer desires.
- Worked with fellow sales team members to achieve group targets.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Greeted customers to determine wants or needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Described merchandise and explained use, operation and care.
- Engaged customers in friendly, professional dialogue to determine needs.
Assistant Store Manager
The Home Depot Inc
Canoga Park, CA
08.2014 - 02.2020
- Supervised cash handling processes to ensure accuracy of transactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Trained new employees on store policies, procedures and customer service standards.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Education
High School Diploma -
Chatsworth High School
Chatsworth, CA08-1991
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Payment processing
- Hospitality and accommodation
- Product promotions
- Goal tracking
- Merchandising
- Customer service
- Guest relations
Certification
- Forklift certified
- Cashier certified
Timeline
Assistant Store Manager
The Home Depot Inc
08.2014 - 02.2020
Sales Associte
The Home Depot Inc
06.2000 - 11.2024
High School Diploma -
Chatsworth High School
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