Kenia Elizabeth Aamalki
Clermont,FL
Summary
Results-driven bilingual healthcare professional with 23+ years of experience in patient advocacy, care coordination, medical office operations, insurance navigation, and front desk administration. Proven ability to deliver exceptional patient experiences, manage complex healthcare coordination, and optimize workflow efficiency in fast-paced clinical environments. Recognized for compassionate communication, HIPAA compliance, problem-solving, and strong organizational leadership. Fluent in English and Spanish.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Front Desk Associate
South Lake Medical Center
Clermont, FL
01.2026 - Current
- Deliver exceptional front desk and patient support services in a fast-paced medical environment while ensuring a welcoming and professional patient experience.
- Coordinate appointment scheduling, patient intake, insurance verification, and medical documentation with accuracy and efficiency.
- Maintain strict HIPAA compliance and confidentiality standards while managing sensitive patient information.
- Support daily clinical operations through strong multitasking, communication, and workflow coordination skills.
Bilingual Care Coordinator / Medical Concierge
Included Health
New York, NY
07.2021 - 05.2023
- Provided high-level medical concierge and care coordination services for members navigating complex healthcare systems nationwide.
- Assisted patients with insurance benefits, specialist referrals, prior authorizations, and second-opinion coordination.
- Collaborated with healthcare providers and diagnostic facilities to ensure timely and efficient patient care.
- Trained and supported new team members while maintaining exceptional service quality and HIPAA compliance.
Registered Chiropractic Assistant
Yates Chiropractic Associates
Kissimmee, FL
01.2002 - 11.2012
- Conducted patient intake, medical history collection, and insurance verification with professionalism and attention to detail.
- Assisted with therapy programs and patient support services to enhance treatment outcomes and patient satisfaction.
- Maintained accurate scheduling, medical records, and front office operations in a high-volume clinical setting.
- Delivered compassionate patient care while supporting efficient daily clinical and administrative workflows.
Marketing Manager
Yates Chiropractic Associates
Kissimmee, FL
01.2008 - 01.2010
- Developed and executed marketing initiatives that enhanced community outreach and patient engagement.
- Strengthened patient retention and referral growth through relationship-building and customer-focused communication strategies.
- Coordinated promotional campaigns and business development efforts to support practice growth and visibility.
- Contributed to brand reputation by delivering exceptional client service and professional community interaction.
Chiropractic Assistant
Phoenix Healthcare
Kissimmee, FL
01.2001 - 12.2001
- Coordinated insurance verification, billing support, and claims processing to ensure accurate administrative operations.
- Assisted with patient scheduling, front office management, and daily workflow coordination.
- Maintained organized medical records and patient documentation with strong attention to detail.
- Delivered professional patient support services while contributing to efficient clinical operations.
Education
Associate of Arts - Social Sciences Education
Valencia College
Orlando, FL05-2016
Skills
- Patient Advocacy & Care Coordination
- Healthcare Administration & Front Office Operations
- Insurance Verification & Benefits Navigation
- Medical Documentation & HIPAA Compliance
- Patient Relations & Customer Service Excellence
- Appointment Scheduling & Clinical Coordination
- Electronic Medical Records (EMR/EHR) Management
- Multitasking & Workflow Optimization
- Team Collaboration & Staff Training
- Bilingual Communication (English & Spanish)
Certification
Chiropractic Assistant Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Associate
South Lake Medical Center
01.2026 - Current
Bilingual Care Coordinator / Medical Concierge
Included Health
07.2021 - 05.2023
Marketing Manager
Yates Chiropractic Associates
01.2008 - 01.2010
Registered Chiropractic Assistant
Yates Chiropractic Associates
01.2002 - 11.2012
Chiropractic Assistant
Phoenix Healthcare
01.2001 - 12.2001
Associate of Arts - Social Sciences Education
Valencia College