Kenia (Julia) Coronado
Indian Orchard,MA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Room Attendant
Sheraton Hartford Hotel at Bradley Aiport
01.2024 - 05.2024
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
Customer Service Representative
Adam's Hometown Market
06.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Medical Billing & Coding -
Bryan University
Tempe, AZ01.2025
High School Diploma -
Philip Barbour High School
Philippi05.2019
Skills
Active Listening
Problem Resolution
Computer Proficiency
Money handling abilities
Microsoft Excel
Critical Thinking
Microsoft Outlook
Documentation
Certification
Certified Nursing Assistant (93532)
Timeline
Room Attendant
Sheraton Hartford Hotel at Bradley Aiport
01.2024 - 05.2024
Customer Service Representative
Adam's Hometown Market
06.2023 - 10.2023
Certified Nursing Assistant (93532)
Medical Billing & Coding -
Bryan University
High School Diploma -
Philip Barbour High School
Similar Profiles
Dena GittensDena Gittens
Guest Service Representative/Lead Concierge at Sheraton at BradleyGuest Service Representative/Lead Concierge at Sheraton at Bradley
Pari DesaiPari Desai
Guest Service Agent at Sheraton Parkway Hotel | Best Western HotelGuest Service Agent at Sheraton Parkway Hotel | Best Western Hotel
AJ ThomasAJ Thomas
Valet/Front Desk Receptionist at The Bradley HotelValet/Front Desk Receptionist at The Bradley Hotel