Microsoft excel
Kenicha Nichols
Williston,ND
It is never too late to be what you might have been.
George Eliot
Summary
With over 15 years of customer service experience, I bring a robust skill set that includes advanced written and verbal communication skills, bookkeeping, inventory management, and typing at a speed of 55-70 words per minute with an accuracy level of 95% or above. My organizational expertise and meticulous attention to detail ensures efficient and error-free work. Thriving in environments that foster learning, skill utilization, and growth, I constantly seek to acquire new skills. Excel in time management and have experience in shift leadership. Eager to expand professional experience and cultivate a rewarding career.
Skills
- High accuracy and meticulous attention to detail
- Computer literacy
- Documentation review
- Data entry and accuracy
- Advance typing skills 55-70 WPM with average of 95% accuracy
- Time management
- Microsoft office suite
- Adaptability
- Impeccable communication skills and active listening skills
- Above average organizational skills and multitasking
- Patience, empathy, reliability, professionalism, courtesy and punctuality
- Work ethic and integrity
- Extensive vocabulary
- Inventory management
Additional Information
Career Break 2019–2021
- Focused on personal growth and family responsibilities after relocating.
- Enhanced organizational and time-management skills by effectively managing household tasks and schedules.
- Developed attention to detail and data accuracy through personal projects involving record-keeping and document management.
- Returned to the workforce refreshed and prepared to apply strong organizational abilities and precision to data entry roles.
Accomplishments
- Trained and mentored employees.
- Supervised team of 5 staff members.
- Achieved higher health inspection percentage through effectively helping with delegating extra tasks for employees by use of daily task sheets.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft word
Microsoft powerpoint
Microsoft outlook
One Drive
Microsoft Teams
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid sick leave401k matchPersonal development programsCareer advancementCompany CultureEducation
High School Diploma -
05-2009
- Honor Roll for 3 of 4 years of high school with a GPA of 3.0 or higher and 2.9 my Junior year.
- Took one semester computer science.
- Extracurricular Activities: Basketball, Volleyball, Tennis, and Softball. Also I was part of Zero Hour Choir.
Work History
Cashier
Sinclair Gas Station
01.2024 - 09.2024
- Entered customer data into the system accurately and efficiently.
- Maintained organization of digital and paper files for easy access.
- Ensured data security and confidentiality by following company protocols.
- Performed regular backups to preserve important data twice daily.
- Assisted with generating reports based on collected data.
- Communicated effectively with 6+ team members to clarify data requirements and troubleshoot any issues
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Reduced processing errors by meticulously following transaction procedures.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Cashier
Holiday Stationstores
11.2022 - 01.2024
- Entered customer information into a new customer database to ensure accurate record-keeping upwards of 2 times daily.
- Maintained digital records of customer interactions, including names, addresses, phone numbers, and product sales.
- Ensured data accuracy by handling customer inquiries, answering questions, and resolving problems promptly.
- Implemented data security measures to protect customer information and uphold confidentiality standards.
- Assisted in generating reports from customer data to support decision-making processes.
- Communicated effectively with team members to clarify data requirements and improve data collection practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Shift Lead
Subway
09.2022 - 12.2022
- Managed data entry tasks for a team of no less than 4, ensuring accurate and timely input.
- Implemented data organization strategies to streamline file management.
- Maintained data security protocols to protect sensitive information.
- Trained and mentored 4 new employees to maximize team performance.
- Generated 2 daily reports from collected data to support decision-making processes.
- Communicated with 4+ team members daily to clarify data requirements and improve efficiency.
Store Merchandiser
Independent Contractor
05.2021 - 10.2021
- Independently managed and maintained schedule to meet deadlines.
- Ensured accuracy and completeness of data entry tasks on online site.
- Organized and maintained digital and paper files for efficient data retrieval 2 times daily.
- Implemented data security measures to protect sensitive information.
- Conducted regular data backups to prevent loss of information.
- Communicated effectively with team 2 other members to clarify data requirements and ensure accuracy.
- Practiced attention to detail and organization for 8+ hours a day with pruning and rearranging plants.
Cashier
Maverick Adventure Stop
10.2018 - 05.2019
- Trained 3 new employees in customer service, conflict resolution, and data entry practices
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
- Maintained constant communication with the 3 employees from the maintenance department to ensure store was in great condition.
- Created a new customer database by entering customer information accurately and efficiently.
- Ensured data accuracy by double-checking all entries for correctness and completeness.
- Implemented data security measures to protect confidential customer information
Overview
15
15
Customer Service
1
1
CNA work without certification
1
1
Simple bookkeeping
2
2
Environmental Service Work
3
3
Caretaker
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