Letha Ann Pfeifer
Phoenix,Arizona
Summary
Contributed to DECA's typing program. Achieved high school diploma. Completed specialized ten-key training at American Express to enhance employee skills.
Overview
12
12
years of professional experience
Work History
Cashier
G&S Smokeshop
Phoenix, Arizona
06.2021 - 08.2023
- Accurately processed customer transactions at the point of sale, ensuring efficient checkout and a positive shopping experience.
- Maintained a clean and organized checkout area, contributing to a welcoming store environment for patrons.
- Assisted customers with product inquiries, providing knowledgeable recommendations and enhancing customer satisfaction.
- Managed cash drawer with precision, conducting daily counts and reconciling any discrepancies in a timely manner.
- Upheld company policies and procedures, ensuring compliance with legal regulations and store standards.
- Collaborated with team members to restock merchandise and maintain inventory levels on the sales floor.
- Handled customer complaints and issues with professionalism, escalating situations to management when necessary.
- Implemented promotional campaigns and discounts, effectively communicating deals to customers to boost sales.
- Participated in regular training sessions to stay updated on product knowledge and improve service skills.
Sales Cashier
Southside Market and Liquor
Phoenix, Arizona
10.2015 - 06.2021
- Processed customer transactions accurately, ensuring efficiency at the point of sale.
- Delivered outstanding customer service, addressing inquiries and resolving complaints to maintain satisfaction.
- Kept abreast of promotions, payment policies, and security protocols to provide informed assistance.
- Managed cash operations with precision, including handling, balancing, and reconciliations.
- Contributed to inventory management through shelf stocking, regular counts, and timely product ordering.
- Ensured store cleanliness and orderliness, enhancing the consumer environment and shopability.
- Worked collaboratively to achieve sales goals and support overall store functionality.
- Verified customer identification diligently for regulated sales, adhering to legal standards.
- Built a loyal customer base by developing relationships with frequent shoppers, boosting repeat business.
- Engaged in continuous learning to refine sales skills and expand product expertise.
Delivery Driver
Door Dash
Phoenix, Arizona
01.2012 - 05.2015
- Conducted timely and accurate delivery of food orders from various restaurants to customers' homes and offices while ensuring quality service and customer satisfaction.
- Navigated through diverse routes using the DoorDash app, optimizing delivery times and maintaining communication with customers regarding order status and estimated arrival times.
- Maintained a high level of professionalism and courtesy during customer interactions, resolving any issues promptly to uphold the company's reputation for excellent service.
- Managed order receipts and payments, ensuring accurate transaction processing and handling cash and electronic payments with integrity.
- Performed routine vehicle maintenance checks to ensure safe and efficient operation, adhering to traffic laws and company policies for delivery procedures.
- Collaborated effectively with restaurant staff to verify order accuracy before delivery, minimizing errors and enhancing customer experience.
- Utilized problem-solving skills to address and overcome unexpected challenges during delivery, such as navigation issues or order discrepancies.
Education
High School - Required Subjects
West High School
Phoenix, Arizona05.1983
Skills
Assisted in achieving high typing speed and accuracy through consistent practice and focus on detail Supported team members in improving their typing skills by sharing effective techniques Contributed to a productive work environment by maintaining a steady typing pace
Demonstrated flexibility in adjusting to changing priorities and environments
Executed comprehensive problem-solving strategies to address complex challenges
Demonstrated meticulous attention to detail in all tasks and projects
Optimized scheduling and prioritization of tasks to enhance productivity
Executed accurate data entry processes to ensure information integrity
Assisted teams in achieving project goals by providing support and resources Collaborated with colleagues to streamline processes and improve efficiency Contributed to project documentation and reporting to enhance communication
Facilitated effective communication strategies across teams
Utilized data management software to streamline data organization and retrieval processes
Additional Information
Sonora Quest Laboratories 4 years
Billing Specialist
American Express 2 years
Ten-key Operator
Arizona Republic Newspaper 2 years
Customer Service Clerk
Kelly Temporary Services 6 years
Data Entry Operator
Timeline
Cashier
G&S Smokeshop
06.2021 - 08.2023
Sales Cashier
Southside Market and Liquor
10.2015 - 06.2021
Delivery Driver
Door Dash
01.2012 - 05.2015
High School - Required Subjects
West High School