Kenickay Prendergast

• Managed the Markup Report to ensure compliance with legally acceptable markup percentages, mitigating financial and legal risks to TekSystems.
• Audited Contractor Hours Summary (CHS) reports for accuracy, ensuring correct billing frequencies, contractor names, POs, hours, rates, time methods, and tax compliance.
• Conducted detailed timecard audits to verify hours, contractor and client details, week ending, and approval, reducing invoicing errors and ensuring timely payments.
• Collaborated with payroll and account managers during escalation processes to resolve unbilled revenue, adhering to strict timelines within the spread window (8 weeks) and billing window.
• Monitored and maintained the Unbilled Report to prevent financial losses, addressing aged weeks, hours not marked "OK to Bill," and missing documentation.
• Used systems regularly: for VMS Accounts Beeline, Fieldglass, Onbase, Remit portals, Excel,
• Resolved invoice issues via billing release workflows, including P.O. mismatches, missing timecards, or high-risk aging invoices.
• Utilized PeopleSoft Financials (PSF - CBD) for generating and tracking invoices, applying payments, and reconciling on-account (OA) payments.
• Processed and documented Write Offs for non-billable hours, discounts, refunds, and tax adjustments, ensuring compliance with financial policies.
• Maintained comprehensive notes on the Roll Report to track actions on open invoices, prioritizing outreach based on outstanding balances and past due buckets.
• Handled Back-Up Requests (BUR), ensuring client payments were accurately applied to the correct invoices and reconciling misapplied payments efficiently.
• Aligned daily work with Company core values

• Prepared and reviewed 5500 documents, Summary Annual Reports (SARs), and Premium Only Plan (POP) documents, ensuring accuracy and compliance with regulatory requirements.
• Assisted with various benefits filings, maintaining compliance with ERISA and IRS guidelines.
• Conducted meetings with brokers, providing detailed explanations of Medcom’s product offerings and services to facilitate client understanding and engagement.
• Collaborated with internal teams to streamline document preparation and compliance processes, ensuring timely submission and adherence to industry standards.
• Provided client support and guidance regarding benefits administration, regulatory updates, and filing procedures.
• Maintained organized records and documentation to support audit readiness and compliance verification.

• Create urgency with healthcare providers via email and phone to encourage timely progression while monitoring document submission progress, Managing 30 Provider profiles for rentals and initial pay or and credentialing applications.
• Used systems like: Availity, Symplr, Salesforce, Intellicred, GA Medicaid, CAQH, FL Payor Portals
• Received and evaluated applications to look for missing and inaccurate information.
• Obtained NPI numbers for providers and facilities and updated existing profiles.
• Enrolled providers and Medicaid, Medicare, and private insurance plans for GA and FL.
• Improved office efficiency by effectively managing internal communications and correspondence.

Conducted primary source verification such as background checks and board certifications for up to 40 RNs, allied health workers weekly.

• Reviewed healthcare providers' submitted requirements using data platforms: Salesforce, DocuSign, Fieldglass, and ShiftWise
• Scheduled medical screenings and educational testing using LabCorp, Escreen, Relias, HealthStream
• Created urgency with healthcare providers via email and phone to encourage timely progression while monitoring document submission progress to deliver a comprehensive portfolio to the client facility for assignment start date

• Worked closely with clients to understand their needs and goals and translate them into effective design solutions
• Conducted user research and developed user personas to inform credentialing design and development
• Worked closely with the various teams to implement new credentialing system