Keniel Rivera
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2026
2026
years of professional experience
Work History
Manager Ice Cream Shop
Bananas Ice Cream Cafe
Wildwood
05.2024 - 10.2025
- Supervised daily operations of ice cream cafe and ensured smooth workflow.
- Trained staff on customer service techniques and product knowledge.
- Managed inventory levels and ordered supplies to ensure service continuity.
- Created employee schedules to maximize coverage during all shifts.
- Coordinated schedule for staff to optimize coverage during peak hours.
- Implemented health and safety protocols to maintain a clean environment.
- Developed promotional strategies that enhanced customer engagement and boosted sales.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Analyzed sales data to inform menu updates and product offerings.
- Monitored staff performance and proactively addressed issues to maintain team effectiveness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager Front Desk
Island Breeze Motel
Wildwood
03.2019 - 10.2024
- Managed daily operations to ensure guest satisfaction and smooth service flow.
- Supervised staff training to maintain high service standards and hospitality skills.
- Coordinated scheduling for front desk and housekeeping teams to optimize coverage.
Server
The Salty Mermaid
Wildwood
- Provided excellent customer service to enhance dining experience.
- Took accurate orders and communicated them to kitchen staff.
- Maintained cleanliness and organization of dining area and tables.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Maintenance
Aqua Beach Hotel
Wildwood
05.2017 - 10.2020
- Conducted regular maintenance checks on machinery to ensure optimal performance.
- Instructed customers on installation and maintenance procedures to enhance equipment longevity.
- Executed preventive maintenance on bindery machines to minimize downtime.
Lifeguard Manager
Sea Pointe Village
Wildwood
- Supervised lifeguard staff to ensure safety and compliance with regulations.
- Monitored pool areas for cleanliness and safety hazards regularly.
Education
Wildwood High School
Wildwood, NJSkills
- Inventory management
- Operational efficiency
- Schedule coordination
- Cash handling
- Customer service
Team building
- Organize
- Problem solving
- Calm under pressure
- Supervision and leadership
- Teamwork and collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Manager Ice Cream Shop
Bananas Ice Cream Cafe
05.2024 - 10.2025
Manager Front Desk
Island Breeze Motel
03.2019 - 10.2024
Maintenance
Aqua Beach Hotel
05.2017 - 10.2020
Server
The Salty Mermaid
Lifeguard Manager
Sea Pointe Village
Wildwood High School