Summary
Overview
Work History
Education
Skills
Timeline

Shannon McCormick

Abington,PA

Summary

Dedicated Assistant Manager with strong skills in customer service and operational management. Successfully enhanced the customer experience through effective team collaboration and problem-solving strategies, supporting overall shop performance.

Overview

4
4
years of professional experience

Work History

Ice Cream Shop Assistant Manager

Surreal Creamery
Dresher, PA
07.2022 - 08.2025
  • Assisted customers with product selection, ensuring satisfaction and promoting brand loyalty.
  • Maintained cleanliness and organization of the shop, enhancing overall customer experience.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
  • Collaborated with team members to manage inventory levels, reducing stock discrepancies.
  • Trained new staff on operational procedures and customer service standards, fostering a cohesive team environment.

Cheer Coach Volunteer

Upper Dublin Junior Athletic Association
Fort Washington, PA
09.2021 - 03.2024
  • Developed practice plans to enhance cheerleading techniques and team cohesion.
  • Mentored young athletes in skills development and sportsmanship principles.
  • Evaluated individual performance, providing constructive feedback for continuous improvement.
  • Organized and led cheer practices to promote engagement and skill improvement.

Pool Front Desk

Penbryn Pool
Glenside, PA
06.2021 - 07.2022
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations, and provided exceptional service.

Education

Bachelor of Science - Nursing

Widener University, Chester, PA
05-2028

High School Diploma -

Abington Senior High School , Abington, PA
06-2024

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Product knowledge
  • Store maintenance
  • Teamwork and collaboration
  • Dependable and responsible
  • Flexible and adaptable
  • Safety awareness
  • Stunt technique

Timeline

Ice Cream Shop Assistant Manager - Surreal Creamery
07.2022 - 08.2025
Cheer Coach Volunteer - Upper Dublin Junior Athletic Association
09.2021 - 03.2024
Pool Front Desk - Penbryn Pool
06.2021 - 07.2022
Widener University - Bachelor of Science, Nursing
Abington Senior High School - High School Diploma,
Shannon McCormick