Kenija Armstrong
Nashville,Tennessee
Summary
Detail-oriented and motivated professional with a background in logistics coordination, office support, healthcare, and customer support. Adept at scheduling, resolving issues, and upholding compliance with organizational policies. Celebrated for strong communication abilities, flexibility, and capability to thrive in fast-paced settings. Focused on enhancing team performance and delivering superior outcomes.
Overview
9
9
years of professional experience
Work History
HMP Logistics Coordinator
Amazon
05.2025 - 11.2025
- Oversee logistics to ensure timely deliveries, enhancing supply chain efficiency.
- Communicate with dispatchers to optimize driver routes, improving delivery times.
- Coordinate driver routes and shipments, ensuring seamless operations.
- Assign trailers efficiently, maximizing resource utilization.
- Collaborate with teams to streamline operations, boosting customer satisfaction.
- Analyzed delivery data to identify recurring bottlenecks, implementing targeted solutions that led to meaningful progress in route efficiency.
Customer Service Coordinator
Philips Healthcare
11.2024 - 05.2025
- Analyzed feedback to enhance product service, fostering customer satisfaction and loyalty.
- Built strong customer relations, ensuring swift resolution of complex issues across departments.
- Coordinated timely medical equipment deliveries, maintaining clear communication with healthcare facilities.
- Managed client profiles, tracking purchase history to improve service efficiency and customer experience.
- Spearheaded post-delivery follow-ups with healthcare facilities, ensuring smooth equipment integration and fostering ongoing client trust.
MA Health Connector
Accenture
07.2024 - 10.2024
- Enhanced customer engagement plans, boosting loyalty significantly.
- Processed benefit paperwork efficiently, meeting all deadlines.
- Advised clients on legal rights, ensuring compliance with laws.
- Followed up on benefit renewals, maintaining timely service.
- Reviewed applications, accurately determining benefit eligibility.
- Guided clients through complex health insurance enrollment, provided comprehensive support on plan options, and ensured timely benefit renewals.
Medicaid Customer Service Representative
Accenture
08.2023 - 07.2024
- Guided members through Medicaid renewals and health plan choices, resolving inquiries swiftly.
- Managed high-volume calls, assisting beneficiaries with benefits and website navigation.
- Streamlined application processes, enhancing service delivery through clear communication.
- Resolved customer complaints efficiently, ensuring satisfaction and timely solutions.
Care Coordinator
CareBridge
09.2022 - 08.2023
- Identified potential barriers that could impede successful outcomes for clients and developed strategies to mitigate them.
- Demonstrated excellent communication skills while interacting with clients, families, and other healthcare professionals.
- Utilized problem-solving techniques to resolve challenging situations in a timely manner.
- Organized and managed caseloads to ensure timely completion of goals and objectives.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
The Care Coordinator
Monogram Health
02.2022 - 09.2022
- Coordinated 100+ daily calls to schedule in-home care for kidney disease patients.
- Facilitated patient support, enhancing quality of life through personalized care plans.
- Leveraged Salesforce for accurate documentation, ensuring seamless patient appointments.
Engagement Specialist
Accenture
11.2020 - 01.2022
- Explained program requirements in detail to potential participants and answered their questions about the application process.
- Answered applicants' questions about benefits and claim procedures.
- Developed a working knowledge of all relevant state and federal laws governing public assistance programs.
- Compiled, recorded, and evaluated personal and financial data to verify completeness and accuracy and to determine eligibility status.
- Interpreted and explained information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Shift Manager
Care at Home
11.2020 - 01.2022
- Initiated market research studies, and analyzed findings.
- Trained staff members on best practices for improving the quality of customer service.
- Collaborated with cross-functional teams to develop strategies for boosting engagement levels.
- Conducted market research studies to understand customer needs and preferences.
- Formulated, directed, and coordinated marketing activities and policies to promote products and services, working with advertising, and promotion managers.
Cashier
Wendys
01.2019 - 03.2020
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Guided new staff, fostering a collaborative and efficient team environment.
- Uphold food safety standards, ensuring compliance and quality.
- Directed team operations, achieving timely task completion and efficiency.
Cashier
McDonald's
05.2017 - 01.2019
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows.
Bagger
Kroger
05.2017 - 01.2019
- Assisted customers with loading their merchandise into vehicles when needed.
- Successfully handled multiple tasks simultaneously in a fast-paced environment.
- Followed instructions from supervisors regarding specific customer packaging requirements.
- Placed customer purchases into bags, maximizing space while avoiding overloading.
- Provided friendly, courteous customer service at all times.
- Collected empty carts from parking lot and around store to return to cart corral.
Education
Associate in Applied Science (A.A.S.) - undefined
Volunteer State Community College
Gallatin, Tennessee, US01.2027
High school diploma - undefined
Lebanon High School
Lebanon, US01.2019
Skills
- Database management
- Administrative support
- Team leadership
- Excel proficiency
- Insurance validation
- Healthcare support
- Healthcare industry
- Client support
- Customer Relationship Management (CRM)
- Basic medical terms
- Digital marketing
- SAP expertise
- Customer loyalty
- Salesforce platform
- Deep knowledge
Timeline
HMP Logistics Coordinator
Amazon
05.2025 - 11.2025
Customer Service Coordinator
Philips Healthcare
11.2024 - 05.2025
MA Health Connector
Accenture
07.2024 - 10.2024
Medicaid Customer Service Representative
Accenture
08.2023 - 07.2024
Care Coordinator
CareBridge
09.2022 - 08.2023
The Care Coordinator
Monogram Health
02.2022 - 09.2022
Engagement Specialist
Accenture
11.2020 - 01.2022
Shift Manager
Care at Home
11.2020 - 01.2022
Cashier
Wendys
01.2019 - 03.2020
Cashier
McDonald's
05.2017 - 01.2019
Bagger
Kroger
05.2017 - 01.2019
Associate in Applied Science (A.A.S.) - undefined
Volunteer State Community College
High school diploma - undefined
Lebanon High School