Kenisha Soders-August
Fort Worth,TX
Summary
Astute individual with capability to tackle challenges head on. Dedicated team player with natural talent for writing and strong desire to improve customer experience. Seeking online chat specialist role for company that values employees and dedication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medication Aide
The Vantage At Cityview
Fort Worth, TX
11.2022 - Current
- Assisted patients in performing activities of daily living, including bathing, dressing, and grooming.
- Managed patient medication administration as per physician's orders.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Maintained accurate medication records for each patient.
- Monitored patient vital signs, including temperature, pulse rate, and blood pressure.
- Monitored patients for any negative effects from medication or treatments.
- Provided patients with instruction on correct medication self-administration.
- Conducted regular inventory control checks for medications in unit drug boxes and carts.
Chat Support Representative
AT&T
Fort Worth, Texas
09.2021 - 01.2023
- Provided information on product features, pricing plans, and orders to address customer inquiries.
- Offered customer support through online chat and phone interactions.
- Handled customer complaints promptly and professionally with a positive approach.
- Aided customers in navigating the website and resolving any issues they encountered with products or services.
- Attended regular training sessions to stay up-to-date on new and existing products.
- Employed established procedures for the proper escalation of unresolved customer concerns.
Shift Manager
Wendys Restaurant
Fort Worth, TX
02.2019 - 01.2021
- Monitored store operations for adherence to company policies and procedures.
- Established and fostered strong professional alliances with colleagues, clients, and suppliers.
- Managed and resolved staff conflicts professionally.
- Conducted regular price checks to maintain pricing accuracy storewide.
Education
High School Diploma -
Richard Milburn Academy
Fort Worth, TX06-2017
Certificate Medical Billing And Coding -
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Prescription Verification
- Administering Medications
- Personal Hygiene Assistance
- Health Education
- Supply Ordering
- Safety Compliance
- Payment Processing
- Mentoring and Coaching
- Cash Handling
- Customer Engagement
- Writing skills
- Online communications
- Customer Education
- Client inquiries
- Telephone Etiquette
Certification
- First Aide
- CPR Certified
Timeline
Medication Aide
The Vantage At Cityview
11.2022 - Current
Chat Support Representative
AT&T
09.2021 - 01.2023
Shift Manager
Wendys Restaurant
02.2019 - 01.2021
High School Diploma -
Richard Milburn Academy
Certificate Medical Billing And Coding -
Ultimate Medical Academy - Clearwater
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