Summary
Overview
Work History
Education
Skills
Timeline
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Kenisha Flowers

Washington,DC

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

9
9
years of professional experience

Work History

Concierge Security Officer

Admiral Security
Washington, DC
11.2019 - Current
  • Provides quality customer service to all tenants, guests, vendors and public safety officials entering the building by ensuring their needs are met and providing a positive experience
  • Memorizes and enforces client/company policies; ensuring quick complaint resolution and the ability to resolve critical problems and escalations of issues
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.

Administrative Assistant

Community College Preparatory Academy
Washington , DC
05.2017 - 10.2019
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Performed data entry and scanning; created and maintained electronic/hard copy filing system
  • Responding to emails from vendors, partners and others on behalf of other departments.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Concierge Security Officer

CES Security
Washington, DC
08.2017 - 01.2018
  • Maintained listing of all scheduled visitors and monitored works orders; provided direct customer service to visitors and ensured a positive experience
  • Actively listened and effectively communicated with clients, visitors, public officials and the general public in a professional and courteous manner
  • Conducted routine building checks to ensure and maintain a secure and safe environment
  • Coordinated with Fire and Law Enforcement personnel as needed.

Sales Associate

Old Navy
Rockville, MD
09.2015 - 10.2016
  • Organized and arranged merchandise displays to visually appeal to customer, resulting in increased sales
  • Actively listened to customers to provide quality customer assistance; recommended merchandise, located products and answered questions and/or concerns
  • Operated cash register; processed cash and credit card payments
  • Contributed to team effort by assisting colleagues whenever needed.

Education

Licensed Armed Special Police Officer -

08.2019

Licensed Unarmed Security Officer -

02.2019

High School Diploma -

Ccprep

Skills

  • Effective Communication
  • Active Listener
  • Provides Exceptional Customer Service
  • Critical Problem Solver
  • Organizational Skills
  • Detail Oriented
  • Excellent computer literacy
  • Microsoft Office 365
  • Administrative Support
  • Schedule Management

Timeline

Concierge Security Officer

Admiral Security
11.2019 - Current

Concierge Security Officer

CES Security
08.2017 - 01.2018

Administrative Assistant

Community College Preparatory Academy
05.2017 - 10.2019

Sales Associate

Old Navy
09.2015 - 10.2016

Licensed Armed Special Police Officer -

Licensed Unarmed Security Officer -

High School Diploma -

Ccprep

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Kenisha Flowers