Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kenisha Henderson

Columbus,OH

Summary

Detail-oriented professional with over 10 years in Customer Services and 6 years as a Senior Business Coordinator. Proven record of handling wide range of business and executive support tasks to promote sustainable value within Healthcare/Business industry. Highly motivated to succeed and interacts effectively with team.

Determined Coordinator with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Senior Business Coordinator

OhioHealth Grant Medical Center
06.2017 - Current
  • Provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates.
  • Facilitated communication with clients and team members to improve business strategy and operation.
  • responsible for giving and collecting information for visitors/families/patients regarding patient's location, condition, and when appropriate, treatment progress, all while maintaining confidentiality; facilitating communication between patient, family and hospital staff;
  • acting as a patient advocate by investigating concerns and expediting admission and other delays; resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met;
  • greeting, giving directions, and escorting visitors/families/patients, assisting with wheelchairs when necessary; answering multi-line phone and transferring callers to appropriate patient room or other location; overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas.

Education

Certification in Phlebotomy - Phlebotomy

Ohio School of Phlebotomy
Columbus, OH
04.2017

Certification in STNA - Healthcare

Alia Healthcare
Columbus, OH
05.2014

High School Diploma -

Northland High School
Columbus, OH
06.2011

Skills

  • Operations Oversight
  • Department Development
  • Reading Comprehension
  • Inventory Tracking and Management
  • Office Supplies and Inventory
  • Business Partnerships
  • Oversee Administrative Functions
  • Office Support
  • Management Training
  • Desktops, Laptops and Mobile Devices

Additional Information

CEO & Founder of Tunnel Vision PressedbyNisha Limited

CEO & Founder of 360 Visions LLC

Co Owner of Bounce Life Limited

CEO & Founder of AdoreMyBrowz


Timeline

Senior Business Coordinator

OhioHealth Grant Medical Center
06.2017 - Current

Certification in Phlebotomy - Phlebotomy

Ohio School of Phlebotomy

Certification in STNA - Healthcare

Alia Healthcare

High School Diploma -

Northland High School

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Kenisha Henderson