Mary Jo Kudirka
Omaha,NE
Summary
Results oriented professional, proficient in customer service, knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions; optimizing operations by providing knowledge ad support to management groups and their direct reports.
Overview
25
25
years of professional experience
Work History
VP Senior Business Execution Administrator
Wells Fargo Bank, N.A.
Omaha, NE
07.2017 - 08.2024
- Successfully executed multiple business initiatives and programs, aligning with the vision and strategic plans of Wells Fargo across various business groups.
- Provided ongoing administration and support for a performance-based incentive plan directed towards retail banking managers and their teams.
- Performed administrative business operations.
- Conducted meticulous testing of data integrity across various retail banking incentive plans in preparation for quarterly payouts.
- Supported assigned retail banking managers and their teams by providing subject matter expertise and guidance on procedures.
Level One Support Analyst
Wells Fargo Bank, N.A.
Omaha, NE
10.2014 - 06.2017
- Provided extensive support in investigating and processing requests for maintenance via email or the Maintenance Request Queue.
- Troubleshot missing sales credit discrepancies and implemented corrections to guarantee proper credit allocation.
- Evaluated areas with risk exposure in operations activities and provided suggestions for improvement.
Service Manager
Wells Fargo Bank, N.A.
Omaha, NE
03.1999 - 10.2014
- Led a high-performing teller team, committed to delivering top-notch customer service for retail and commercial banking customers.
- Provided support to Retail Banking Branch Manager and Personal Banking team.
- Conducted necessary preparations for the annual audit evaluation of the branch.
- Took responsibility for preparing and delivering response of findings to Audit and management team.
- Enhanced operational efficiency by delivering comprehensive training, effective coaching, and streamlined workflow management for the teller line and processes.
Education
Leadership Skills
Wells Fargo Bank Leadership Conferene
Nebraska City, Ne08-1998
Retail Banking Operations And Lending
American Institute of Banking (AIB)
Omaha, NE05-1986
High School Diploma -
South High School
Omaha, NE05-1983
Skills
- Administrative Support
- Report Preparation
- Project Management Support
- Organizational Development
- Cross-functional team leadership
- Operations Oversight
- Procedure Implementation
- Program Oversight
Timeline
VP Senior Business Execution Administrator
Wells Fargo Bank, N.A.
07.2017 - 08.2024
Level One Support Analyst
Wells Fargo Bank, N.A.
10.2014 - 06.2017
Service Manager
Wells Fargo Bank, N.A.
03.1999 - 10.2014
Leadership Skills
Wells Fargo Bank Leadership Conferene
Retail Banking Operations And Lending
American Institute of Banking (AIB)
High School Diploma -
South High School