Kenisha jackson
Augusta,GA
Summary
Detail-oriented professional with a background in customer support and hospitality. Proven ability to assist in training new staff, manage time effectively, and resolve guest issues efficiently. Ready to contribute to a high-performing team.
Overview
7
7
years of professional experience
Work History
Room Attendant
Avid
Grovetown, Georgia
05.2025 - Current
- Cleaned and maintained guest rooms to ensure comfort and hygiene.
- Restocked supplies and amenities for optimal guest experience.
- Reported maintenance issues to ensure timely repairs and safety.
- Assisted team members in training new staff on operational procedures.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
Packer Associate
Kelly Services
augusta, ga
11.2024 - 02.2025
- Packed products accurately for shipment to ensure timely delivery.
- Maintained cleanliness and organization of packing area to enhance efficiency.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Labeled packages with shipping information such as address labels or colored stickers.
- Checked for damaged goods and recorded discrepancies on appropriate paperwork.
- Prepared orders for shipment by selecting proper containers and packing material.
Work From Home Agent
Alorica
Irvine, California
01.2020 - 11.2024
- Assisted customers with inquiries through phone and chat platforms.
- Resolved customer issues by utilizing company knowledge base and resources.
- Provided product information and guidance to enhance customer satisfaction.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Adhered to company policies and procedures while assisting customers with their needs.
- Continually updated knowledge base of product features, benefits, pricing plans.
- Troubleshot technical issues related to products or services.
- Processed orders accurately according to established guidelines and timelines.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Stratford Career Insitute
09-2012
Skills
- Room cleaning
- Supply restocking
- Maintenance reporting
- Training assistance
- Guest service
- Customer support
- Effective communication
- Time management
- Team collaboration
- Conflict resolution
- Problem-solving aptitude
- Cross-training readiness
- Problem-solving
Timeline
Room Attendant
Avid
05.2025 - Current
Packer Associate
Kelly Services
11.2024 - 02.2025
Work From Home Agent
Alorica
01.2020 - 11.2024
High School Diploma -
Stratford Career Insitute