Kenisha James
Riverview,FL
Summary
Dedicated customer service professional with 10+ years of experience providing exceptional support in diverse industries including logistics, healthcare, and manufacturing. Proven track record of exceeding performance metrics, supporting military families, and building positive client relationships. Skilled in problem-solving, communication, and fostering an efficient, customer-focused workplace culture.
Overview
23
23
years of professional experience
1
1
Certification
Work History
HHA
Assisting Hands
Fl
10.2024 - Current
- Provided personal care and support to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, promoting adherence to prescribed treatment plans.
- Developed individualized care plans based on client needs and preferences, enhancing quality of life.
- Educated clients and families on health-related topics, fostering understanding and compliance with care protocols.
- Monitored vital signs and reported changes in patient conditions to healthcare professionals promptly.
- Implemented strategies to enhance client mobility and independence through tailored exercise programs.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Researched and recommended community resources to meet clients' needs.
Customer Service Representative
U-Haul
Tampa, FL
03.2023 - 08.2025
- Consistently exceeded performance audit standards; recognized as a top performer.
- Delivered excellent service to military customers, providing cost-effective relocation and storage solutions tailored to frequent transfers and deployments.
- Improved facility efficiency by identifying and implementing storage consolidation opportunities.
- Oversaw debt collections for two locations and coordinated customer reservations to maximize occupancy.
- Handled customer inquiries and concerns with professionalism, enhancing customer satisfaction and retention.
Platesetter
Quad
Tampa, FL
09.2018 - 07.2024
- Maintained and repaired production equipment to ensure maximum efficiency.
- Troubleshot technical issues, restoring operations while maintaining quality standards.
- Enforced strict adherence to PPE and workplace safety protocols.
- Effectively used Microsoft Office and email communications to support daily operations.
Inbound Receiver
Amazon
Ruskin, FL
01.2015 - 06.2018
- Conducted quality inspections to identify discrepancies and prevent inventory errors.
- Collaborated with team members to streamline unloading and receiving processes.
- Supported cross-training initiatives to increase workforce flexibility across multiple warehouse functions.
Home Health Aide
We-Care
Tampa, FL
08.2006 - 09.2010
- Administered medications safely and accurately in accordance with physician instructions.
- Provided compassionate emotional support to patients with cognitive and chronic conditions.
- Supported household management through meal preparation, light housekeeping, and creating a safe living environment.
Home Health Aide
Hudson Manor
Tampa, FL
03.2003 - 08.2006
- Assisted 20+ patients daily with activities of daily living, promoting independence and dignity.
- Monitored vital signs and reported abnormalities promptly to healthcare providers.
- Educated families on caregiving best practices to ensure consistent patient support.
- Maintained patient confidentiality in full compliance with HIPAA standards.
Education
High School Diploma - undefined
Cornerstone Christian Correspondence School
Townsend, GA07.2003
Skills
Patient care
Meal preparation
Personal hygiene assistance
Feeding assistance
Vital signs monitoring
Bathing assistance
Housekeeping
Dressing assistance
Light housekeeping
First aid and safety
Mobility support
Care plan management
Client documentation
Patient transportation
ADL support
Medication administration
Behavior redirection
Bedside care
Nutritional meal preparation
Client safety and first aid
Certification
- CPR / AED / First Aid Certification
- BLS Certification
- Bloodborne Pathogens
- Assistance with Self-Administered Medication
- Dementia Training
- COVID-19 Safety Training
- Fundamentals of Adult Family Home Care
- Behavioral Health Career Exploration
- National Caregiver Certification
- Bill of Rights Certification
- Core Competency Training
- Zero Tolerance: Abuse Prevention Training
- Domestic Violence Training
Timeline
HHA
Assisting Hands
10.2024 - Current
Customer Service Representative
U-Haul
03.2023 - 08.2025
Platesetter
Quad
09.2018 - 07.2024
Inbound Receiver
Amazon
01.2015 - 06.2018
Home Health Aide
We-Care
08.2006 - 09.2010
Home Health Aide
Hudson Manor
03.2003 - 08.2006
High School Diploma - undefined
Cornerstone Christian Correspondence School