Kenisha Mack
San Antonio
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Pluckers
San Antonio, TX
01.2026 - Current
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate and prompt food preparation.
- Handled customer complaints professionally, resulting in positive resolutions and repeat business.
- Maintained cleanliness and organization of dining area to enhance guest comfort.
- Assisted in inventory management, optimizing stock levels for operational efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Warehouse Worker
Amazon
San Antonio, TX
08.2024 - 11.2025
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse environment.
- Loaded and unloaded shipments, ensuring accurate placement and organization of products.
- Performed quality checks on incoming and outgoing items to maintain high standards.
- Assisted in training new employees on safety protocols and operational procedures.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Call Center Representative
Pella Window & Door
506 E Dallas Rd Suite 100, Grapevine TX, 76051
04.2023 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Warehouse Worker
Amazon
3351 Balmorhea Dr, Dallas, TX 75241
10.2023 - 04.2024
- Executed loading, unloading, and transportation of materials between storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Moving and sorting packages between trucks.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated forklift (cherry picker) to safely move and safeguard stock and supplies in warehouse.
Customer Service Associate
Walgreens
Cedar Hill, TX
02.2022 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
- Executes excellent sales floor merchandising and selling
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Resolved concerns with products or services to help with retention and drive sales.
Cashier
Walmart
Mesquite, TX
04.2021 - 11.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Collected and authorized payments of guests
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Processed customer refunds and exchanges according to established guidelines
- Helped customers complete purchases, locate items and join reward programs.
Education
High School Diploma -
Mesquite High School
Mesquite, TX05.2021
Skills
Needs Assessment
Customer Support
Order and Refund Processing
Courteous with Strong Service Mindset
Calm and Professional Under Pressure
CPR Certified
POS Systems and Ordering Platforms
Understanding Customer Needs
Building Customer Trust and Loyalty
Issue and Complaint Resolution
Customer Service
Call Center Customer Service
Problem-solving skills
Answering questions
Communicating with clients
Training experience
Certification
CPR
Timeline
Server
Pluckers
01.2026 - Current
Warehouse Worker
Amazon
08.2024 - 11.2025
Warehouse Worker
Amazon
10.2023 - 04.2024
Call Center Representative
Pella Window & Door
04.2023 - 06.2024
Customer Service Associate
Walgreens
02.2022 - 09.2023
Cashier
Walmart
04.2021 - 11.2021
High School Diploma -
Mesquite High School