FERNANDO NISTAL
Orlando,Florida
Summary
Customer service professional with over 8 years of experience across hospitality, retail, and technical service environments. Recognized for exceptional communication skills, problem-solving abilities, and client relationship management. Demonstrated success in increasing customer satisfaction and retention through personalized service delivery. Bilingual professional skilled at adapting communication style to diverse customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Cheddar's Scratch Kitchen
Orlando, FL
02.2023 - 01.2026
- Maintain 95% positive customer feedback by providing attentive, personalized dining experiences.
- Utilize upselling techniques, resulting in a 15% average increase in check totals.
- Handled 50+ customers per shift, ensuring consistent quality service.
- Resolved customer concerns to uphold restaurant's and server's 4.5-star rating.
- Collaborated with kitchen staff for accurate order fulfillment and timely delivery.
- Maintained cleanliness and organization of dining area and service stations.
Door-To-Door Smart home Representative
Vivint Smart Home
Alexandria, Virginia
03.2022 - 02.2023
- Cultivated strong customer relationships through a consultative selling approach, achieving 110% of monthly targets.
- Managed customer lifecycle from initial contact to installation scheduling, ensuring seamless transitions and high customer satisfaction.
- Conducted needs assessments to recommend personalized security solutions for a diverse clientele.
- Addressed customer objections and concerns with empathy and product knowledge, fostering trust and enhancing customer experience.
- Developed and refined communication strategies to engage effectively with diverse customer personalities, improving overall interaction quality.
Automotive Technician
Multiple Dealerships
Orlando, Florida
08.2018 - 03.2022
- Diagnosed customer concerns through active listening, ensuring accurate and effective repairs.
- Maintained a 95% customer satisfaction rating through transparent communication about repairs.
- Provided detailed explanations of complex technical issues to customers in accessible language.
- Coordinated with service advisors to align repair processes with customer expectations.
- Managed multiple repair orders while prioritizing customer needs to enhance service efficiency.
- Performed routine maintenance on various vehicle models and makes.
- Including Airport Chrysler Jeep Dodge, Xtreme Jeep's & Trucks, Infiniti of Sanford, The Tires Choice
Swim Instructor
British Swim School
Orlando, FL
04.2018 - 08.2018
- Instructed swim lessons for various age groups and skill levels.
- Ensured safety protocols during all aquatic activities and lessons.
- Adapted teaching methods to accommodate diverse learning styles and age groups.
- Provided customer service to parents and children in groups of 10 or more, fostering a welcoming environment.
- Communicated regularly with parents about student progress and safety protocols, enhancing trust and engagement.
- Established feedback systems to refine lesson quality and boost customer satisfaction.
- Built lasting client relationships, resulting in 40% referral-based enrollment.
Education
Automotive Service Excellence (ASE) Certification - Nissan's NATT Program & Infiniti's ITTA Program
Universal Technical Institute
Orlando, FL08-2020
High School Diploma -
Cypress Creek High School
Orlando, FL05.2018
Associate of Science - Medical Laboratory Science
Valencia College
Orlando, FLSkills
- Customer relationship management
- Order fulfillment
- Upselling techniques
- Needs assessment
- Attention to detail
- Problem solving
- Time management
- Strong work ethic
- Customer service
- Professional appearance
- Conflict resolution
- Sales techniques
- Client assessment
- Team collaboration
- Active listening
Languages
- Spanish
- English, Native
- Spanish, Fluent
Certification
EPA 609 Refrigerant Certification
Timeline
Server
Cheddar's Scratch Kitchen
02.2023 - 01.2026
Door-To-Door Smart home Representative
Vivint Smart Home
03.2022 - 02.2023
Automotive Technician
Multiple Dealerships
08.2018 - 03.2022
Swim Instructor
British Swim School
04.2018 - 08.2018
Automotive Service Excellence (ASE) Certification - Nissan's NATT Program & Infiniti's ITTA Program
Universal Technical Institute
High School Diploma -
Cypress Creek High School
Associate of Science - Medical Laboratory Science
Valencia College