Jennifer Fortenberry
McComb
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
30
30
years of professional experience
1
1
years of post-secondary education
Work History
Server
Golden Corral Buffet and Grill
McComb
04.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and communicated special requests to kitchen staff.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Assisted with restocking supplies and managing inventory levels as needed.
- Collaborated with team members to create a welcoming atmosphere for guests.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
Manager's Assistant
St Andrews Thrift Store
McComb
12.2023 - 10.2025
- Coordinated schedules for managers and team members to enhance workflow efficiency.
- Assisted in organizing meetings and preparing necessary documentation for discussions.
- Managed communication between departments to ensure smooth operations and project completion.
- Prepared reports on ongoing projects to provide updates to management regularly.
- Facilitated onboarding of new staff by providing training on company policies and procedures.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Drove customer feedback to deliver information to management for corrective action.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Aesthetician - Aesthetics
Virginia College
Jackson , MS 01.2005 - 09.2026
Co
McComb, MSGED -
GED
McComb, MSSkills
- Customer service
- Order management
- Inventory control
- Menu knowledge
- Conflict resolution
- Customer relationship management
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Table setting arrangements
- Food running
- POS operation
- Service prioritization
- Supply restocking
- Tableside etiquette
- Team member support
- Task prioritization
- Strong work ethic
- Beverage preparation
- Order accuracy
- Table setting
- Positive and professional
- Guest relations management
- Hospitality service expertise
- Take-out service
- Server training
- Ordering procedures
- Guest seating
- Responsible beverage service
- Professional appearance
- Dining crew workflow optimization
- Food spoilage prevention
- Price memorization
- Item promotion
- Food station setup
- Point-of-sale system
- Order delivery practices
- Dining customer service
- Effective customer upselling
- Banquet coordination
- Liquor, wine, and food service
- Check payment processing
- Hostess support
- Exceptional customer service
- Safe food handling
- Food safety practices
- Menu memorization
- Specials promotion
- Food sales and promotion
- Relationship management
- Point of sale operation
- Multitasking and organization
- Positive guest interactions
- Upselling techniques
- Dining area maintenance
- Table resetting
- Inventory management
- Food and beverage pairings
- Sales expertise
- Daily specials memorization
- Cleanliness standards
- Table bussing
Timeline
Server
Golden Corral Buffet and Grill
04.2024 - Current
Manager's Assistant
St Andrews Thrift Store
12.2023 - 10.2025
Aesthetician - Aesthetics
Virginia College
01.2005 - 09.2026
Co
GED -
GED