Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kenisha Winford

Carol Stream ,IL

Summary

Seasoned transportation professional with proven success importing / exporting international and domestic effects with a high level of customer satisfaction. Consistently recognized for maintaining a positive relocation experience for the transferee. Very knowledgeable with dispatching, planning and inventory management. Highly motivated self-starter.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Domestic Move Specialist

Arpin International Group Inc.
Warwick, RI
09.2018 - Current
  • Account management for a portfolio of high profile, multi-million dollar corporate accounts.
  • Recognized by management for consistent on-time service, customer service and maintaining.
  • Maintain up to date files including computer systems, move files, account contracts & reports, vendor and agent rates, customs regulations.
  • Prepare high dollar cost estimates for Client review.
  • Responsible for scheduling all moves and arranging 3rd party services.
  • Pursue payment on accounts receivable and accounts payable as needed.
  • Cut and enter Insurance policies.
  • Tracking/ Reporting , Internal & External.
  • Contact customer by phone, email and fax.
  • Handling special request, problems as they arise.
  • Other duties and responsibilities as assigned.

Domestic Move Specialist

Interconex Inc.
Elgin , IL
04.2017 - 09.2018
  • Handles door to door relocation for client accounts, including phone, fax. email contact with customer, agent, account and vendors.
  • Issuing documents to management the relocation.
  • Prepare high dollar cost estimates for client review.
  • Update expenses and revenue in Odyssey system.
  • Responsible for scheduling all moves, registering shipments and arranging third party services.
  • Resolve customer complaints and transportation logistics issues before escalating to management.
  • Assist with RFP spread sheets as needed.
  • Meet deadlines on special projects.

Thermo Fisher Scientific

Customer Service Representative
Hanover Park , IL
10.2015 - 04.2017
  • Communicated with customers by phone, email and live chat for existing and prospective customers in the Thermo Fisher Domestic Market.
  • Reviewed a variety of screens and documents to estimate customers delivery of orders to meet customers requirements.
  • Dealt directly with sales reps to help their customers with orders and returns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Processed quotes.
  • Assisted customers with buying decisions.
  • Performed all duties and projects assigned.

Education

Associate of Arts - General Studies

University of Phoenix
Online
2016

Skills

  • Excellent customer service, communication and Interpersonal skills
  • Hardworking, ability to multitask and Self-Motivated
  • Maintain and organize relocation files
  • Expert in Microsoft Word,Outlook,Excel,Data Entry (60WPM) Kidstar, AS400,Sharepoint,Odyssey, Interaction Client and Internet
  • Detailed individual with aptitude to recall information presented and perform task with speed and accuracy
  • Excels working in a team environment to achieve departmental goals
  • Route optimization

Accomplishments

  • Promoted from administrative assistant to Domestic Coordinator within 8  months of hire.
  • Successfully manages high volume key accounts involving time sensitive critical relocation.
  • Maintains high profile margins for each relocation.
  • Manages over 65 high profile client accounts.

Certification

  • CPR Certified

Timeline

Domestic Move Specialist

Arpin International Group Inc.
09.2018 - Current

Domestic Move Specialist

Interconex Inc.
04.2017 - 09.2018

Thermo Fisher Scientific

Customer Service Representative
10.2015 - 04.2017

Associate of Arts - General Studies

University of Phoenix

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Kenisha Winford