Bridget Ford
Holbrook,New York
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Known for high productivity and efficient completion of tasks. Possess specialized skills in logistics, customer service, and project planning.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Move Coordinator
Molloy Bros. Moving & Storage
07.2021 - Current
- Coordinate all aspects of domestic HHG relocations, including quotations and invoicing.
- Promptly and efficiently handling complaints and any problems, communicating with other supervisors and departments as needed
- Actively looking for ways to make the relocation service better by posing queries and making recommendations
- Manage post-move follow-up with clients to address any concerns or issues promptly, maintaining a high level of customer service excellence.
- Develop customized solutions for unique or challenging moves, ensuring client satisfaction while adhering to budget constraints.
- Maintained strong relationships with repeat clients, leading to increased referrals and business growth.
- Streamlined the moving process by effectively coordinating and scheduling move dates, ensuring smooth transitions for clients.
- Ensured timely completion of moves by closely monitoring project timelines and adjusting resources as needed.
Member Services Rep.
Jovia Financial Federal Credit Union
09.2019 - 07.2021
- Promote the sale of deposit, investment, credit card and loan products and services
- Interview applicants for personal, mortgage, student, and business loans
- Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment, and other financial goals
Relationship Banker
JP Morgan Chase Bank
05.2009 - 05.2019
- Acquire, manage, and retain meaningful relationships with clients
- Manage assigned customers through proactive communication discovering both their long- and short-term financial needs by tailoring the product for them, thus earning their trust and cultivating long term relationships
- Partner with Specialists (Financial Advisors, Home Lending Advisors and Business Relationship Managers) to connect customers with experts who can help them with specialized financial needs
- Adhere to policies, procedures, and regulatory banking requirements
Assistant to the Service manager
Brothers II Business Machines
11.2006 - 05.2009
- Provide administrative support to service department and technicians
- Extensive contact with customers to troubleshoot and resolve any issues pertaining to service contract renewals, billing, and warranties
- Ensure workflow efficiency and quality assurance
Senior Bank Teller
Washington Mutual Bank
12.1999 - 11.2006
- Process customer transactions accurately and efficiently
- Ensure regulatory requirements and internal controls were followed
- ATM and Vault Custodian
- Uncover customer needs beyond the immediate transaction and successfully transition them to the appropriate line of business
Education
High School Diploma -
Centereach High School
Centereach, NY06.1991
Skills
- Coordinated Relocations
- Scheduling expertise
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Clear communication
- Email and phone communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Problem resolution
- Relationship building
- Customer relations
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Professionalism
- Interpersonal communication
- Basic mathematics
- Record keeping
- Time management abilities
- Continuous improvement
- Written communication
- Adaptability
- Prioritization
- Work scheduling
- Professional demeanor
Certification
NYS Notary Public
Timeline
Move Coordinator
Molloy Bros. Moving & Storage
07.2021 - Current
Member Services Rep.
Jovia Financial Federal Credit Union
09.2019 - 07.2021
Relationship Banker
JP Morgan Chase Bank
05.2009 - 05.2019
Assistant to the Service manager
Brothers II Business Machines
11.2006 - 05.2009
Senior Bank Teller
Washington Mutual Bank
12.1999 - 11.2006
High School Diploma -
Centereach High School