KENISHA DONALD
Dallas,TX
Summary
Customer focused airline professional at Southwest Airlines transitioning into Technology through formal learning, operational experience, and cybersecurity training. Experienced working in fast paced, safety critical environments requiring analytical thinking, problem solving, and collaboration across teams. Recently completed cybersecurity coursework through Southwest Development and pursuing continued growth in software development, cloud technology, and enterprise systems.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
Chicago, IL
07.2025 - Current
- Support daily airport operations in a highly technology-enabled environment using multiple operational systems.
- Collaborate with Ground Operations, Leadership, and cross-functional teams to maintain station performance and customer service standards.
- Respond to operational disruptions and customer issues while balancing safety, efficiency, and service delivery.
- Communicate operational updates clearly to Employees and Leadership to maintain situational awareness.
- Maintain compliance with FAA, TSA, and Southwest operational procedures.
- Demonstrate adaptability and problem solving in real-time operational environments.
Operation Mechanic
Nicor Gas
Bellwood, IL
03.2022 - 02.2023
- Conducted safety inspections and performed maintenance on gas systems and field equipment.
- Utilized detection instruments to identify leaks and mechanical faults, ensuring operational safety.
- Maintained detailed reports of inspections, service work, and system adjustments.
- Documented operational data and maintained accurate reporting records.
Operational Apprentice
Peoples Gas Light & Coke Co.
Chicago, IL
07.2017 - 03.2022
- Supported field operations through safety inspections, pipe replacement scheduling, and site preparation.
- Assisted in installing, testing, and maintaining gas distribution systems and service equipment.
- Ensured compliance with company and OSHA safety policies across multiple field locations.
- Worked in all weather conditions, demonstrating reliability and adaptability in demanding environments.
Education
High School Diploma -
Fenton High School
Bensenville, ILTimeline
Customer Service Agent
Southwest Airlines
07.2025 - Current
Operation Mechanic
Nicor Gas
03.2022 - 02.2023
Operational Apprentice
Peoples Gas Light & Coke Co.
07.2017 - 03.2022
High School Diploma -
Fenton High School