Kenita Harris
Novi,MI
Summary
Seasoned professional with 7 years of diverse experience in real estate, insurance, and customer service. Demonstrated expertise in sales, client relations, and property management, driving occupancy and tenant satisfaction. Strong negotiation skills and commercial awareness. Leasing professional with a solid track record in managing tenant relations and lease agreements, maintaining high occupancy rates, and improving tenant satisfaction. Team-oriented with a focus on adaptability and achieving results while leveraging strong communication and organizational skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Liberty Group/BGSF Multi-Family
05.2022 - Current
- Facilitate the lead-to-lease conversion process, clearly communicating leasing criteria to applicants and preparing periodic leasing activity reports
- Perform property inspections to maintain standards and secure tenant satisfaction during move-in and move-out procedures
- Promote high occupancy rates through strategic sales approaches and provide outstanding customer service to improve tenant loyalty
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Verified tenant incomes and other information before accepting lease applications.
Real Estate Agent
Keller Williams Advantage/eXp Realty
03.2020 - Current
- Facilitate client introductions to mortgage consultants to align financial capabilities with property aspirations
- Conduct comparative market analysis to estimate property values and provide clients with accurate pricing insights
- Coordinate property viewings and inspections, highlight key features to prospects, and address inquiries, ensuring informed decision-making for both buyers and sellers
Life Insurance Agent
Bankers Life Insurance
07.2020 - 11.2020
- Assessed client needs to recommend suitable insurance products, ensuring informed decision-making and client satisfaction
- Facilitated the sale of life insurance policies to provide financial security for clients' beneficiaries
- Conducted client interviews to collect essential information for personalized financial planning and retirement solutions
Customer Service Representative
CVS
01.2005 - 01.2007
- Fostered customer loyalty through the establishment of strong rapport and consistently delivered personalized service
- Guided new team members in mastering essential job functions and effectively handled point-of-sale transactions and photo service management
Education
Undergraduate Program - Liberal Arts, Social Work
Wayne State University, College of Social Work
Detroit, MI01.2016
Associates of Arts - Accounting
Wayne County Community College
Detroit, MI12.2012
Skills
- Developing New Markets
- Relationship Management
- Managing Records
- Tenant Engagement
- Occupancy Management
- Tenancy Agreements
- Microsoft Office Suite
- Property Inspections
- Property Valuation
- Overseeing Maintenance
- Lease Administration
- Problem Solving
- Team Player
- Energetic
- Enthusiasm
- Integrity
- Creative Thinker
- Analytical
- Excellent Communicator
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease Agreements
- CRM Software
- Leasing and sales
- Phone and Email Etiquette
- Application processing
- Sales Techniques
- Lease oversight
- Clear Communication
- Creative Problem-Solving
- Training and mentoring
- Lead Generation
- Community Engagement
- Sales and Marketing
- Social Media Engagement
- Decision-Making
- Critical Thinking
- Customer Relations
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Real Estate Salesperson License - Michigan
Timeline
Leasing Consultant
Liberty Group/BGSF Multi-Family
05.2022 - Current
Life Insurance Agent
Bankers Life Insurance
07.2020 - 11.2020
Real Estate Agent
Keller Williams Advantage/eXp Realty
03.2020 - Current
Customer Service Representative
CVS
01.2005 - 01.2007
Associates of Arts - Accounting
Wayne County Community College
Undergraduate Program - Liberal Arts, Social Work
Wayne State University, College of Social Work
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