Joseph Shephard
Convergint
Dallas
1
Certification
14
years of professional experience
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in security integration, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Work History
Security Specialist
2 Years 8 Months- Developed and implemented training programs to enhance team performance and service delivery.
- Streamlined operational processes, increasing efficiency across multiple departments.
- Analyzed system performance metrics to identify areas for improvement and drive strategic initiatives.
- Collaborated with cross-functional teams to design solutions that meet client needs effectively.
- Followed all company policies and procedures to deliver quality work.
Lead Technician
11 Years 4 Months- Managed multiple projects simultaneously while meeting deadlines.
- Tested new applications for compatibility with existing systems.
- Provided technical support to customers and staff on a variety of hardware and software issues.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Developed and implemented network security policies and procedures.
- Trained users in the use of new software packages or hardware devices.
- Developed user documentation for newly installed systems and software packages.
- Assisted junior technicians in resolving complex technical problems.
- Maintained up-to-date knowledge of current technology trends.
- Installed operating systems, configured settings, and added and removed applications as needed.
Education
Skills
Customer relations
Expert problem solving
Analytical thinking
Quality assurance
Management collaboration
System installations
Manual dexterity
Team collaboration
Coaching and mentoring
Technical troubleshooting
Knowledge sharing
Certification
Brivo, EagleEye and Execq Vision
Timeline
Security Specialist
Convergint
12.2023 - CurrentRead More
Lead Technician
Infassure
08.2012 - 12.2023Read More
Brookhaven College
Read More
Education and Training
other