Hi, I’m
Kenji Yuan Neri Cruz
Stockton,CA
Overview
2027
years of professional experience
Work History
LabcorpSan Leandro, CA
CSR/CARRIER
2025 - Current (1 education.year_Label & 5 education.months_Label)
Job overview
- Executed specimen transport by efficiently picking up, transporting, and delivering biological specimens, lab supplies, and medical reports.
- Oversaw daily pickup schedule management, ensuring timely completion and efficient route selection.
- Executed safe handling procedures to maintain integrity of sensitive medical materials.
- Oversaw maintenance of accurate chain-of-custody records and utilized handheld electronic devices for efficient pickup management.
- Facilitated face-to-face interactions with physician offices and hospital staff during daily pickups.
CAVUSacramento, CA
Agent Lounge
11.2024 - 07.2025
Job overview
- Addressed and resolved over 50 customer inquiries daily, ensuring high levels of satisfaction and loyalty.
- Oversaw team schedules and coordinated appointments to enhance operational efficiency.
- Implemented company policies to optimize service delivery processes.
- Engaged in continuous training sessions to enhance product knowledge and elevate customer service skills.
- Provided outstanding customer service, prioritizing satisfaction and loyalty.
- Performed daily floor care by sweeping, vacuuming, and mopping hard surfaces and carpets to eliminate dirt and debris from high foot traffic areas. Assisted in specialized tasks such as polishing and waxing floors to enhance shine.
- Executed high-touch sanitization protocols by disinfecting frequently touched surfaces including door handles, elevator buttons, light switches, and reception counters multiple times daily.
- Assisted in maintaining cleanliness of lobby furniture by wiping down and dusting chairs, tables, window ledges, and reception desks. Supported periodic vacuuming and spot cleaning of upholstery to address stains.
- Executed spot cleaning of glass doors, partitions, and low-lying windows to ensure clarity and presentation.
- Oversaw waste management operations by emptying trash and recycling bins, replacing liners, and maintaining cleanliness in surrounding areas.
- Executed restroom upkeep by ensuring cleanliness of toilets, sinks, and mirrors.
EJS Motor shop and Towing Services IncPhilippines
Driver
03.2023 - 08.2024
Job overview
- Safely operated vehicles to transport goods across locations, ensuring timely deliveries.
- Planned optimal routes and monitored traffic to maintain schedules.
- Conducted routine vehicle inspections and maintenance checks for safety and readiness.
- Adhered strictly to safety regulations and company policies during transportation.
Pampanga's BestPhilippines
Personal Assistant
10.2022 - 03.2023
Job overview
- Coordinated executives' daily schedules, prioritizing critical tasks efficiently.
- Managed interdepartmental communications to facilitate timely information exchange.
- Organized travel itineraries and logistics for business trips, improving operational efficiency.
- Assisted in report and presentation preparation to support decision-making.
SM ClarkPhilippines
Customer Service Representative
10.2022 - 03.2023
Job overview
- Resolved customer complaints using strong communication and problem-solving skills.
- Maintained accurate records of customer interactions using CRM software.
- Trained new team members in customer service protocols and best practices.
- Collaborated with cross-functional teams to ensure quick issue resolution.
Education
Don Antonio Lee Chi Uan SchoolPhilippines
High School Diploma
Skills
Employed specialized cleaning tools and products to uphold sanitation and safety standards in various environments
Directed precise navigation and vehicle operations, ensuring timely deliveries and enhancing client satisfaction
Resolved customer inquiries and complaints to achieve high satisfaction ratings Supported service delivery improvements by streamlining processes and enhancing team collaboration Built positive relationships with customers to encourage repeat business
Timeline
Agent Lounge
CAVU
11.2024 - 07.2025
Driver
EJS Motor shop and Towing Services Inc
03.2023 - 08.2024
Personal Assistant
Pampanga's Best
10.2022 - 03.2023
Customer Service Representative
SM Clark
10.2022 - 03.2023
CSR/CARRIER
Labcorp
2025 - Current (1 education.year_Label & 5 education.months_Label)
Don Antonio Lee Chi Uan School
High School Diploma