Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Software
Timeline
Generic

KENLEE CASTILLO

West Palm Beach,Fl

Summary

Senior UX Designer with 6+ years of experience driving results across financial tech and healthcare sectors. Experienced with user research, wireframing, and prototyping. Utilizes these skills to craft intuitive and engaging user experiences. Track record of effectively collaborating with cross-functional teams and delivering impactful design solutions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior UX Designer

CVS Health
08.2021 - Current
  • Led high-level cross-team collaboration across 4+ departments to deliver enterprise-wide UX solutions.
  • Designed and implemented a prescription pickup time selection component that reduced customer service calls by 25% and is now used across all retail platforms serving 8M+ monthly active users.
  • - Developed an "expand/collapse" shipping component that increased customer satisfaction scores by 15% and reduced order status inquiries by 30% across Caremark and Specialty platforms.
  • Created a Prescriber information component that improved transparency by 40% and decreased customer callbacks regarding prescription authorizations by 22%.
  • Redesigned the Order details experience for Specialty and Caremark, resulting in a 35% decrease in "where's my order" support tickets and 18% improvement in user satisfaction metrics.
  • Designed and implemented an info-tag component system now used across 6 global product teams, improving order status clarity by 45% as measured through post-interaction surveys.
  • Spearheaded the Flu season promo banner implementation that generated 28% more click-throughs to the vaccine scheduler, contributing to a 15% increase in flu shot appointments.

Product Designer

RxSense
06.2020 - 08.2021
  • Led cross-functional collaboration with 15+ team members across 4 departments, delivering 7 major product releases with 100% on-time completion rate and 95% client satisfaction scores.
  • Contributed 12 new components to the design system, reducing inconsistencies by 40% and accelerating development time by 30%.
  • Drove key UX improvements for the My Rx Plan mobile app, resulting in a 4.2 to 4.7 star rating increase and 22% higher user retention over 3 months.
  • Conducted 8 research initiatives that informed product roadmap decisions, leading to 3 new features that increased user engagement by 35%.
  • Worked on PBM enterprise software, supported with the vision and design execution of the company's mobile app for clients, My Rx Plan, both iOS and android.

UX Designer

Synechron
04.2019 - 06.2020
  • - Delivered user-centric solutions for 5 major financial clients, including MSCI and Markel, resulting in 28% average ROI improvement and 40% increase in customer retention metrics.
  • Conducted 12 comprehensive heuristic evaluations that identified an average of 15 critical pain points per client website, prioritizing enhancements that yielded measurable improvements.
  • Created 8 proof-of-concept prototypes for Planet Fitness that increased member engagement by 25% in pilot testing and were subsequently implemented across their digital ecosystem.

Store Operations

Apple, Inc
09.2010 - 04.2019
  • - Managed IT operations for a high-volume retail location serving 1,500+ daily customers, maintaining 99.8% system uptime and resolving an average of 25 technical issues weekly.
  • Selected as 1 of 12 team members nationwide to participate in VUI testing for Spanish language Home Pod integration, contributing to a 30% improvement in Spanish voice recognition accuracy.
  • Collaborated with management on retail strategy initiatives that contributed to 15% year-over-year sales growth and consistently ranking in the top 10% of customer satisfaction scores regionally.

Education

UX/UI Certification - UX Design

Ironhack
Miami, FL
01.2018

A.A - Architecture

Miami Dade College
Miami, FL
01.2013

B.A - Graphic Design

Art Institute of Fort Lauderdale
Fort Lauderdale, FL
01.2010

Skills

  • User-centered design approach
  • Inclusive design practices
  • Qualitative and quantitative research in UX
  • Responsive mobile design
  • User experience testing
  • Figma design proficiency
  • Effective communication skills
  • Data-driven UX design
  • Cross-functional teamwork
  • Problem-solving analysis
  • Wireframe design
  • Experience with generative AI applications
  • Agile methodology
  • E-commerce design
  • Interaction design
  • Journey mapping

Certification

  • What is Generative AI Training, LinkedIn - Aug 2023
  • Enterprise Design thinking, IBM, Team essentials for AI Training - May 2020
  • Enterprise Design thinking, IBM, Practitioner - April 2020
  • Interaction Design Foundation member - April 2020

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Software

Figma

Adobe creative suite

Claude Sonnet AI

Gaile AI

Timeline

Senior UX Designer

CVS Health
08.2021 - Current

Product Designer

RxSense
06.2020 - 08.2021

UX Designer

Synechron
04.2019 - 06.2020

Store Operations

Apple, Inc
09.2010 - 04.2019

UX/UI Certification - UX Design

Ironhack

A.A - Architecture

Miami Dade College

B.A - Graphic Design

Art Institute of Fort Lauderdale

Similar Profiles

CREATE PROFILE
KENLEE CASTILLO