Kenley Haugland
Conroe,TX
Summary
Accomplished in elevating dining experiences at Del Frisco's Grille, I excel in hospitality service expertise and interactive communication, enhancing customer satisfaction and loyalty. Skilled in dining room management and guest complaint resolution, I successfully increased sales by 15% through strategic upselling and loyalty program promotions. Proficient in computer software, I also support administrative and operational efficiency. Extremely coachable, eager to learn and very outgoing!
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Fine Dining Server
Del Frisco's Grille
06.2024 - 09.2024
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales driven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Receptionist
Petraborg Attorneys
02.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Data entry with efficiency in Microsoft.
Hostess
Del Frisco's Grille
08.2023 - 02.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Increased Sales by 15% by successfully attaining customers in their Loyalty Program as well as, securing private dining events.
- Trained new hostesses on best practices and restaurant policies to maintain high standards of service.
Hostess
The Republic Grille
08.2022 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Supported needs of 20+ person wait staff who attended to specific needs of countless customers.
Education
High School Diploma -
Oak Ridge High School
Conroe, TX05.2023
Skills
- Event Planning
- Guest Complaint Resolution
- Dining Room Management
- Reservations Management
- Dining Area Maintenance
- Impression Management
- Interactive Communication Skills
- Hospitality Service Expertise
- Upselling
- Typing
- Phone Etiquette
- Computer Software Experience
Accomplishments
- Earning the Receptionist position at a reputable lawfirm against multiple candidates
- Generated new loyalty customers by introducing the Rewards Program for Landry's Select Club.
- A member of The Woodlands Elite Competitive Cheer Team for six years, winning an NCA Championship Title.
- Achieved Varsity Status on the Cheer Team for all four years of high school.
- Chosen to compete in UIL Art Competitions every year of schooling, beginning in Elementary, throughout Senior year of High School.
Certification
- TABC Certificate - August 2024
- Food Handlers Certificate - August 2022
- CPR Training - May 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fine Dining Server
Del Frisco's Grille
06.2024 - 09.2024
Receptionist
Petraborg Attorneys
02.2024 - 06.2024
Hostess
Del Frisco's Grille
08.2023 - 02.2024
Hostess
The Republic Grille
08.2022 - 05.2023
High School Diploma -
Oak Ridge High School
- TABC Certificate - August 2024
- Food Handlers Certificate - August 2022
- CPR Training - May 2023
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