Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kenley Terameaux

Kenley Terameaux

Kissimmee,FL

Summary


Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

9
9
years of professional experience
6
6
Certification

Work History

TEAM LEADER

Chick-fil-A
05.2024 - Current
  • Stimulate professional growth within the team, providing constructive feedback and creating a positive work environment that enhances productivity.
  • Implement creative problem-solving strategies to address team conflicts and customer issues, resulting in smoother operations and enhanced guest experiences.
  • Analyze team performance metrics to identify training needs and develop targeted improvement plans, leading to measurable gains in efficiency and service quality.
  • Lead team to exceed customer satisfaction goals, implementing data-driven strategies for service improvement and efficiency gains in daily operations.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Cashier/Host Trainer

Delaware North
08.2022 - 03.2025
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit. Followed company security procedures for handling large sums of money.
  • Mentor new cashiers, imparting essential skills and knowledge to cultivate a high-performing, efficient team.
  • Consistently maintain accurate purchase records and inventory levels, contributing to streamlined operations and improved store performance.
  • Foster a supportive team environment by mentoring new cashiers, imparting crucial skills to enhance overall Cultivate positive customer experiences through attentive service, product knowledge, and efficient problem-solving at the point of sale.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

KEY HOLDER SUPERVISOR

US Polo
07.2018 - 03.2020
  • Led team in implementing upselling techniques, resulting in substantial sales growth. Designed eye-catching promotional displays to boost merchandise visibility.
  • Managed daily cash operations, including deposits and audits. Conducted thorough department walkthroughs to maintain high standards of cleanliness and stock levels.
  • Mentored new hires in effective sales strategies. Resolved customer complaints promptly, ensuring high satisfaction levels and fostering customer loyalty.
  • Partnered with Store Manager to streamline daily operations. Assisted customers in product location, enhancing shopping experience and driving sales.
  • Revamped merchandising strategies to optimize product placement. Implemented new opening and closing procedures, significantly improving operational efficiency.
  • Spearheaded upselling initiatives, driving substantial sales growth. Designed impactful promotional displays, enhancing merchandise visibility and customer engagement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each workday.

CREW TRAINER

McDonald's
02.2017 - 02.2018
  • Spearheaded training initiatives that boosted crew productivity, while enhancing customer service standards and ensuring adherence to safety protocols.
  • Fostered open communication between trainees and management, facilitating a supportive learning environment and improving team dynamics.
  • Developed and implemented novel training programs, equipping crew members with essential skills and driving operational efficiency.
  • Provided continuous guidance and feedback to crew members, nurturing their professional growth and enhancing overall team performance.

Education

Associate of Science - Electrical Equipment Installation And Repair

FTC College
Orlando, FL
05.2025

Associate of Arts - General Studies

Valencia College
Orlando, FL
12.2023

High School Diploma -

Oakridge High
Orlando, FL
05.2017

Skills

  • Electrical wiring repair
  • Electrical bonding and grounding
  • Electrical safety training
  • Team leadership
  • Attention to Detail
  • Customer Service
  • Staff Development
  • Sales Techniques
  • Performance Improvement
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Electrical safety

Certification

  • OSHA 10-Hour Construction Course 11/28/2024
  • Forklift operator 11/29/ 2024 -11/29/2027
  • Ariel & Scissor Lifts , 11/29/2024-11/29/2027
  • Authorized Operator Powder Actuated Tools, 12/03/2024
  • Basic Life Support (CPR and AED), Jun 2024 - Jun 2026
  • SafeStaff Food Handler, Sep 2023 - Sep 2026

Languages

English
Creole
Spanish

Timeline

TEAM LEADER

Chick-fil-A
05.2024 - Current

Cashier/Host Trainer

Delaware North
08.2022 - 03.2025

KEY HOLDER SUPERVISOR

US Polo
07.2018 - 03.2020

CREW TRAINER

McDonald's
02.2017 - 02.2018

Associate of Arts - General Studies

Valencia College

Associate of Science - Electrical Equipment Installation And Repair

FTC College

High School Diploma -

Oakridge High

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