Kenn Ames

Proven ability to lead and motivate a team of engineers, and to develop and implement effective project management strategies. Assessed company goals and removed roadblocks to ensure team met deliverables on time and within budget. Designed and delivered training programs on new software, procedures and regulations.

• Utilized Lean Six Sigma Green Belt techniques and processes for two $1M projects – streamlining each projects operations and reducing headcount by 15%
• Successfully tested over 300 user stories for the 5G project in 2020 and 2021
• Modernized Verizon’s voice provisioning by overseeing the testing team with to eliminate costly mainframe applications in 2018
• Published documentation combining 5 systems into 1 for Verizon’s repair suite

Passionate about sharing knowledge and helping others learn. Dedicated to providing high-quality training that meets the needs of my students. Installed, updated and troubleshooted software on a variety of platforms, including Windows, macOS, and Linux.

• Traveled to 75 offices to install/update/troubleshoot company applications
• Led teams that migrated, consolidated and standardized collaboration platforms, saving the organization US$7m
• Earned Verizon President’s Award in 2011, 2014 and 2015 for outstanding Customer Service & Leadership
• Outstanding performance appraisal recipient from 2011 to 2016