Summary
Overview
Work History
Education
Skills
Websites
Title
Certification
Leadership Experience
Timeline
Generic

Shaquille Jacobs

Morrisville,PA

Summary

Scrum Master, Software Developer Apprentice, and Power Platform Developer with 3+ years of IT experience. Skilled in Agile, Python, AWS, Microsoft Power Platform (Power BI, Power Apps, Power Automate), and tools like Jira and ServiceNow. Proven leader in cross-functional teams, sprint planning, and delivering high-quality projects in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Junior Software Engineer and Scrum Master

Merck
08.2023 - Current
  • Led Agile ceremonies (Scrum, Sprint Planning, Retrospectives) and coordinated team activities
  • Developed and implemented software solutions using Python, Flask and Power Platforms
  • Managed and optimized departmental SharePoint for enhanced collaboration
  • Utilized ServiceNow for task management and data collection, integrating with other DevOps tools
  • Automated data export and organization from Splunk using advanced Excel functions (XLOOKUP)

IT/OT Intern

Merck
01.2023 - 08.2023
  • - Designed and launched a departmental SharePoint site, increasing internal awareness of team objectives and resources by 40% based on internal survey feedback.
  • - Managed and maintained the Barnum support page, reducing repetitive inquiries by 30% through clear documentation and FAQs.
  • - Utilized ServiceNow to track and manage over 150+ IT tasks, improving task resolution efficiency by 25%
  • - Automated data exports from Splunk and streamlined reporting using Excel and XLOOKUP, cutting manual processing time by 50%

Account Specialist

Terminix
03.2022 - 10.2022
  • Assisted customers with technical support, including troubleshooting and resolving computer issues
  • Managed appointments, payments, and customer service inquiries efficiently

Assistant Manager

Jako Enterprise
05.2021 - 04.2022
  • Oversaw store operations, managing technical issues, and network administration
  • Analyzed inventory and sales data using SQL to meet monthly sales targets

Education

Associate of Science - Cyber Security

Bucks County Community College
Newtown, PA
06.2026

Apprenticeship in Software Development -

Interapt
Rahway, NJ
11.2024

Intensive Career Development Program -

Year Up
Philadelphia, PA
06.2023

High School Diploma -

Professional School of Business
Millburn, NJ
01.2021

Skills

  • Scrum/Agile
  • AWS/Azure
  • Python, HTML5, JavaScript, CSS
  • Software Development Lifecycle
  • Flask
  • AWS/Azure
  • Git/GitHub
  • ServiceNow
  • Power Apps, Power BI
  • Confluence, jira , sharepoint
  • Software Documentation
  • Test-Driven Development (TDD)

Title

 Scrum Master / Software Developer Apprentice / Power Platform Developer

Certification

  • Professional Scrum Master I (PSM I)
  • Google IT Fundamentals
  • Networking Fundamentals
  • Cybersecurity Fundamentals
  • Bronze Cybersecurity (Merck)

Leadership Experience

Rockhouse Foundation, Negril, Jamaica, Volunteer Program Lead, 06/2018, 06/2020, Led learning plans for children, accruing 300+ hours of community service.

Timeline

Junior Software Engineer and Scrum Master

Merck
08.2023 - Current

IT/OT Intern

Merck
01.2023 - 08.2023

Account Specialist

Terminix
03.2022 - 10.2022

Assistant Manager

Jako Enterprise
05.2021 - 04.2022

Associate of Science - Cyber Security

Bucks County Community College

Apprenticeship in Software Development -

Interapt

Intensive Career Development Program -

Year Up

High School Diploma -

Professional School of Business

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