Kenna Decker
Gainesville,FL
Summary
Dynamic Licensed Agent at Sutherland Global with a proven track record in effective communication and relationship building. Successfully increased policy sales by presenting tailored coverage options, while maintaining exceptional customer satisfaction. Known for reliability and fostering trust with clients, even in high-pressure situations.
Overview
1
1
year of professional experience
Work History
Licensed Agent
Sutherland Global
Remote
03.2024 - Current
- Implemented effective time management strategies, prioritizing tasks to ensure prompt completion of all responsibilities without compromising quality or accuracy.
- Utilized advanced communication techniques when discussing sensitive topics such as policy denial or premium increases with clients.
- Displayed consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations.
- Established strong rapport with both new and existing clients, fostering long-term relationships built on trust and reliable service.
- Increased policy sales by consistently presenting suitable coverage options based on clients' needs.
Education
High School Diploma -
Loften High School
Gainesville, FL06.2017
Skills
- Effective communication
- Customer service
- Clear communication
- Relationship building
- Flexible schedule
- Call management
- Internet savvy
- Reliability
- Excellent communication
- Customer satisfaction
Timeline
Licensed Agent
Sutherland Global
03.2024 - Current
High School Diploma -
Loften High School