Emily Perry
Dayton
Summary
Results-driven Sales Agent, known for productivity and efficiency in task completion. Brings specialized skills in customer relationship management, negotiation tactics, and market analysis to every project. Excels with top soft skills, such as communication, adaptability, and problem-solving, to meet and exceed sales targets consistently.
Overview
9
9
years of professional experience
Work History
Licensed Agent
Medicare One Stop
Springboro
04.2023 - 03.2025
- Assisted customers with life, health, and disability insurance coverage inquiries.
- Developed and maintained strong relationships with clients and stakeholders.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Resolved customer complaints in a professional manner.
- Kept abreast of regulatory changes and industry standards to ensure compliance.
- Utilized CRM systems to track client interactions and progress.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Educated customers on the features and benefits of various insurance policies.
Restaurant Manager
Rancheros Cocina Mexicana
Centerville
04.2020 - 03.2023
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Oversaw food preparation, production and presentation according to quality standards.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Maintained detailed records of sales transactions and daily shift reports.
Server
El Rancho Grande Mexican Food Restaurant
Centerville
03.2016 - 01.2020
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
High School Diploma -
Valley View High School
Germantown, OH05-2013
Bachelor of Science - Psychology
Wright State University
Dayton, OHBachelor of Science - Psychology
Urbana University
Urbana, OHSkills
- Customer relationship management
- Regulatory compliance
- Inbound and outbound calling
- Sales reporting
- Problem solving
- Effective communication
- Product sales
- CRM software utilization
Accomplishments
- 2 years in a row top 5 sales agent for AEP
- Best client retention for AEP in 2024
- Always went above and beyond given performance goals
References
References available upon request.
Timeline
Licensed Agent
Medicare One Stop
04.2023 - 03.2025
Restaurant Manager
Rancheros Cocina Mexicana
04.2020 - 03.2023
Server
El Rancho Grande Mexican Food Restaurant
03.2016 - 01.2020
High School Diploma -
Valley View High School
Bachelor of Science - Psychology
Wright State University
Bachelor of Science - Psychology
Urbana University
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