Kenna Hargrove
Summary
Enthusiastic, ambitious, and compassionate team player with over 10 years of experience within the Aging population. Knowledgeable patient representative that demonstrate skills in case management and service coordination. Team-oriented and reliable with healthcare knowledge, clear verbal and written communication skills, and sound clinical judgement. Passionate about building sustainable customer relationships. I am a dedicated and hard working individual with a willingness to learn new skills and techniques in the clinical setting.
Overview
9
9
years of professional experience
Work History
Member Outreach Specialist
Devoted
Waltham, MA
01.2023 - Current
- Conducted outreach via telephone and SMS to educate and inform members about available clinical programs and important screenings, including Medication Therapy Management.
- Collaborated frequently with leadership and team members to ensure effective communication and program success.
- Piloted new processes and workflows to improve outreach efficiency and member engagement.
- Developed a comprehensive understanding of benefit offerings to address members’ questions and needs.
- Empowered members by helping them navigate the healthcare system through a deep understanding of their health plan.
Dispatcher
AA Harrison Trucking
Charlotte, NC
01.2021 - 01.2023
- Recorded results of service calls to create report summaries for senior management.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Developed strategies for improving efficiency within the dispatch department.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Prepared daily work and run schedules.
Caregiver (CNA)
Private Duty Home Care
Durham, NC
01.2017 - 01.2021
- Monitored changes in patients breathing rate, temperature, blood pressure, glucose levels, and emotional well being.
- Assisted patient with bathing, clothing, feeding, and exercise to promote well-being.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with implementing care plans developed by Registered Nurses.
- Ensured safety and comfortability of patient at her home.
Dispatcher/Secretary Coordinator
Blu Goose Trucking & Freight
Norlina, NC
04.2015 - 06.2020
- Worked closely with transportation supervisor to dispatch and assign loads.
- Managed daily delivery and work schedules to maximize coverage.
- Answered customer requests with information about product availability, shipping information and status updates.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Oversaw communications within assigned territories.
Education
Associate Degree of Nursing
Alamance Community College
Graham, NC05-2017
Skills
- Compassionate Care
- Customer Relationship Management (CRM)
- Patient Management
- Microsoft Office
- Documentation and record keeping
- Leadership
- Care plan implementation
- Patient-focused care
- Empathy
- Teamwork
Timeline
Member Outreach Specialist
Devoted
01.2023 - Current
Dispatcher
AA Harrison Trucking
01.2021 - 01.2023
Caregiver (CNA)
Private Duty Home Care
01.2017 - 01.2021
Dispatcher/Secretary Coordinator
Blu Goose Trucking & Freight
04.2015 - 06.2020
Associate Degree of Nursing
Alamance Community College
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