Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Carter

Paris

Summary

Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

6
6
years of professional experience

Work History

Member Outreach Specialist

Devoted Health
08.2021 - Current
  • Sales Development Specialist
  • Member Outreach Specialist
  • Telesales
  • Member Outreach Specialist (HTN)


Responded to Member requests for services and company information.

Responded to Member requests, offering excellent support and tailored recommendations to address needs.

Promoted superior experience by addressing Member concerns, demonstrating empathy, and resolving problems swiftly.

Met Member call guidelines for service levels, handle time and productivity.

Assistant Manager

EZ Mart / GPM Investments
01.2020 - 10.2023
  • Run EOD Reports
  • Count cigarettes
  • Balance Paperwork
  • Use PDI system
  • Check in Vendors / Weekly Truck Delivery
  • Clean & Stock

Education

Associate’s Degree -

CTU
01.2024

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Multitasking and organization
  • Slack
  • Time management
  • Outreach processes
  • Exceptional communication

Timeline

Member Outreach Specialist

Devoted Health
08.2021 - Current

Assistant Manager

EZ Mart / GPM Investments
01.2020 - 10.2023

Associate’s Degree -

CTU
Cheryl Carter