Joseph Alvarado
Buckeye,AZ
Overview
8
8
years of professional experience
Work History
Member Outreach Specialist
Devoted Health
08.2021 - Current
- Assisted in the opening of the Devoted Health Sales Development Specialist department
- Perform welcome calls, ebroker calls, health risk assessments, qualifying patients for insurance plans
- Performed Medicare eligibility checks for aged 65+ patients
- Worked hand in hand with the diabetes department
- Call center text & phone agent
- Ensured all proper disclosures were read to patients
- Transferred verified prospects for completion of medicare enrollment
- Ensured all calls and text met a 95% or better quality assurance rating.
Agent Support Representative
Humana
03.2019 - 07.2021
- Receive inbound calls from external agents to assist them in certification and contracting for enrollment
- Also assist with application issues, Medicaid look ups, searching for the right doctor and prescriptions
- I assist the field agents with compliance verification to complete the application before it becomes an active member enroll
- I utilize multiple websites and documents along with local networks to research and resolve the needs of internal and external agents
- Assist team members by training side by side and am used as agent floor support for the support representatives
- Always willing to take on new campaigns for my current role like the Connection Hub Campaign
- I helped build the companies brand by providing excellent Quality Assurance and always exceeding expectations at 95%.
Medicare Sales Representative
Humana
06.2016 - 03.2019
- Take inbound and make outbound calls to and from Medicare beneficiaries
- Building a record and profile while asking regulated Medicare qualifying questions to determine eligibility to qualify for Medicare advantage plans, prescriptions drug plans, Medicare supplements and dental and vision plans
- Evaluate all needs and discuss and qualify conditions to determine the most beneficial plan for the recipient
- Exceeding enrollments on inbound and outbound calls to qualified candidates
- Build sustainable relationships and engage customers by going the extra mile
- While doing this made sure it was an easy process for our Medicare beneficiaries to understand and know how to use their benefits that best fit their needs
- Keeping up with compliance and quality assurance while obeying all laws and HIPPA regulations
- Took on team leadership responsibilities such being part of a QA reform group as well as team activities and informational emails pertaining to any company communication as well as participating in Humana Cares volunteer events.
Education
Skills
- 55 words per minute
- Online chat & text support
- Google Workspace
- Microsoft Office 365/ Excel
- Develop Standard Operating Procedures
- Diabetes Specialist
- Database Entry
- TKC Telesales Knowledge Center
- Excellent Communication Skills
- Quality Assurance Excellence
- 7 years of call center experience
- Medical Scheduling Softwares
Profilequalifications
I am a professional and dedicated individual with more than ten years in sales and customer service. I have excellent team building skills with experience leading others. I am a highly motivated individual and a quick learner with a passion to move towards promotion opportunities. Skilled at learning new concepts quickly while working well under pressure. I thrive for teamwork, loyalty and professionalism.
Timeline
Member Outreach Specialist
Devoted Health
08.2021 - Current
Agent Support Representative
Humana
03.2019 - 07.2021
Medicare Sales Representative
Humana
06.2016 - 03.2019