Cristal Primero

• Assisted customers with billing inquiries, credits, and refunds to enhance customer satisfaction
• Helped customers access self-portal and reset passwords to ensure uninterrupted service
• Processed customer orders via phone
• Track incoming packages and returns

• Answered escalated supervisor calls to promptly resolve customer inquiries, concerns, and complaints, ensuring high service standards
• Monitor team chats to provide real-time assistance to agents; assure policies are being followed
• Conducted coaching sessions to enhance team performance and development.
• Assisted customers with billing inquiries, credits, adjustments, and technical support; scheduled technician visits to enhance customer satisfaction
• Conducted administrative duties including NPS surveys, corrected account adjustments, and updated account information to maintain data accuracy
• Tracked and reported attendance to ensure compliance with company policies.

• Completed deliveries ensuring safety and adherence to timelines
• Delivered packages consistently within scheduled timeframes
• Ensured accurate delivery of packages to designated addresses

Schedule appointments for dentists, lawyers, doctors' office

Place orders over the phone

Intake messages for lawyers

Assist the attendance line for different companies