Monica Barajas
Las Vegas
Summary
Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and informational workshops.
Overview
10
10
years of professional experience
Work History
Member Outreach Specialist
Devoted Health
10.2023 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained comprehensive knowledge of products and services to assist members effectively.
- Facilitated communication between departments to ensure seamless service experiences.
- Implemented feedback mechanisms to continuously improve member engagement strategies.
- Mentored junior staff on best practices in customer engagement and problem resolution.
- Delivered functionality assistance via phone and online service platforms.
- Collaborated with team members to develop training materials for improved service delivery.
Health Outreach Specialist
Elevance Health
01.2023 - Current
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Promoted available resources and connected individuals with services.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
- Developed and implemented health education programs to help individuals and communities improve health and well-being.
Customer Care Associate
CVS Health
10.2021 - 01.2023
- Responds to members inquires by phone in regard to their mail order prescriptions
- Listened attentively, thoroughly reviewed account, took ownership, addressed respectfully, resolved, and accurately documented all customer calls
- Informed customers about services available and assessed customer's needs
- Consistently achieved expectations on all key performance indicators (Quality Assurance
- Compliance, Productivity, Schedule Adherence, Attendance, Etc.)
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Documented caller information in delivery system to initiate standard responses based on particular needs.
Administrative Assistant
State
10.2016 - 05.2021
- Assist customer in person and over phone in regard to Business License filings
- Strong computer skills searching business names, trademarks, and Apostilles
- Processed and followed up on all work orders and pending files
- Maintained documentation and file keeping for management and project records
- Maintain record of Apostille and log for each customer
- Updated and distributed all departmental reports to the necessary personnel
- Maintained end of month Reports and updates
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant
Florence McClure Women’s Correctional Center
01.2016 - 10.2016
- Strong date entry in updating case information in system
- Schedule interview for potential new hires
- Maintained documentation and file keeping for Inmate records
- Updated all office documents and inmate case files
- Strong computer skills searching case information
- Set inmates telephone services in a timely manner
Administrative Assistant
State of Nevada Unclaimed Property
01.2016 - 08.2016
- Review applicant information to determine if account belongs to individual
- Handled all pending applications for payment approval
- Assist deputy with special projects that were due in a timely manner
- Maintained all processed files in file cabinet
- Scanned incoming application to main system
Education
High School Diploma -
East Bakersfield High School
Skills
- Microsoft Word, Microsoft Outlook, Appointment Scheduling, Data Entry, Proper Phone
- Etiquette, Cash handling
- Customer Service
- Customer Relationship Management
- Administrative Support
- Enrollment Assistance
Languages
Spanish
Native or Bilingual
Skills
- Outreach Initiatives
- Demographics Information
Timeline
Member Outreach Specialist
Devoted Health
10.2023 - Current
Health Outreach Specialist
Elevance Health
01.2023 - Current
Customer Care Associate
CVS Health
10.2021 - 01.2023
Administrative Assistant
State
10.2016 - 05.2021
Administrative Assistant
Florence McClure Women’s Correctional Center
01.2016 - 10.2016
Administrative Assistant
State of Nevada Unclaimed Property
01.2016 - 08.2016
High School Diploma -
East Bakersfield High School
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