Kennadi Williams
Bartlett,TN
Summary
- Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Experienced in wholesale orders, customer preparations and specialty creations. Setting and managing bakery goals, developing schedules and leading teams to produce exceptional results on consistent basis.
- Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Toddler Teacher
Kings And Queens Daycare Center
Memphis, TN
10.2022 - Current
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Applied play-based strategies to provide diverse approaches to learning.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Allowed for ample outdoor discovery time in schedule each day.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted sensory development by providing access to different textures.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Implemented curriculum to enhance classes with learning-focused activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Customer Service Specialist
Publix
Nashville, TN
03.2021 - 12.2022
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service improvement initiatives to decrease customer wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Froster, Baker Assistant, Head Baker
Nothing Bundt Cakes
Olive Branch, MS
08.2021 - 08.2022
- Decorated baked goods and designed visually appealing displays of finished products.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Assisted with creating promotions to highlight bakery offerings and drive sales.
- Developed unique recipes and confections to set bakery apart from competition.
- Maintained adequate coverage for peak business hours by setting effective employee schedules and leave policies.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Lifted and moved items weighing over 50 pounds using proper lifting techniques.
- Operated commercial kitchen equipment and tools.
- Approved products before sale to maintain highest level of quality control.
- Managed training, disciplining and motivating employees.
Shift Leader
McDonald's Restaurant
Nashville , TN
04.2018 - 03.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Analyzed sales figures and identified areas for improvement.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Gathered, organized and input information into digital database.
Education
Associate of Science - Business Administration And Management
Southwest Tennessee Community College
Memphis, TN08.2022
Skills
- Foundational Knowledge
- Classroom Observation
- Sanitation and Hygiene
- Support Networks
- Emotionally Supportive
- Head Start Program Knowledge
- Classroom Practices
- Customer Service
- Excellent Math Skills
- Food Safety and Sanitation
- Edible Art
- Allergy Awareness
- Time Management
- Adaptive and Creative
- Weights and Measurements
- Product Personalization
- Schedule Maintenance
- Cooking and Baking
- Spoilage Control
- Loss Minimization
- Icings and Fondant
- Baking Recipe Improvements
- Health and Safety Regulations Management
- Microsoft Office
- Inventory Reporting
- Team Player
- Cleanliness and Sanitation
- Equipment Preparation
- Food Handling Standards
- Inventory Maintenance
- Role Modeling
- Client Service
- Daily Workflows
- Safety Processes
- Staff Development
- Team Leadership
- Cash Handling
- Staff Training
- Sales Reporting
- Account Management
- Shift Scheduling
- Station Preparation
- Assigning Work
- Sales Expertise
- Team Supervision
- Inventory Counts
- Optimizing Profitability
- Loss Prevention Strategies
- PPE Requirements
- Data Evaluation
- Customer Order Management
- Process Optimization
- Inputting Claims
- Customer Relationship Management
- Customer Service and Assistance
- Cash Register Operations
- Call Centers
- Effective Written and Verbal Communication
- Good Communication Skills
- Customer Relations
- File Indexing
- Compliance Controls
- Customer Accounts Management
- Data Accuracy
- Team building
- Teamwork and Collaboration
- Critical Thinking
- Planning and Coordination
Certification
American Hotel & Lodging Association
Girl Scout Troop Leader
Responsible for organizing girl-led activities for troop that address current girl interests and needs through the Girl Scout Leadership Experience (GSLE), the Journeys, The Girl’s Guide to Girl Scouting, and customized local experiences. The nature of this position requires the individual to provide direct service to girls, helping to develop leadership skills on an individual or group basis.
Timeline
Lead Toddler Teacher
Kings And Queens Daycare Center
10.2022 - Current
Froster, Baker Assistant, Head Baker
Nothing Bundt Cakes
08.2021 - 08.2022
Customer Service Specialist
Publix
03.2021 - 12.2022
Shift Leader
McDonald's Restaurant
04.2018 - 03.2021
Associate of Science - Business Administration And Management
Southwest Tennessee Community College
American Hotel & Lodging Association
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