Kennady Martin
Connelly Springs,NC
Summary
Proactive leader with a strong background in retail operations and team mentorship. Known for outstanding communication and customer service, effectively enhancing team performance and customer service outcomes. Focused on driving store success through strategic leadership.
Overview
7
7
years of professional experience
Work History
Store Manager
Palm Beach Tan
Hickory, NC
02.2022 - Current
- Led daily operations, ensuring efficient store performance and customer satisfaction
- Embodied excellent retail and customer expertise
- Team scheduling/budgeting
- Utilized promotional strategies to boost product visibility and increase foot traffic
- Proficient with communication
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for clients and employees
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Assisted with hiring, training and mentoring new team members
Management Assistant
Backwoods Barbie Boutique
Granite Falls, NC
03.2019 - 05.2022
- Coordinated daily operations to enhance customer service experiences
- Assisted in inventory management, ensuring accurate stock
- Maintained organized filing systems for client communications and order processing/shipments
- Creating and engaging social media content and promotional materials
- Money Handling
- Customer service representation
Education
Dental Hygiene
Catawba Valley Community College
Hickory, NCSkills
- Customer service
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Retail inventory management
- Shift scheduling
- Goals and performance
Timeline
Store Manager
Palm Beach Tan
02.2022 - Current
Management Assistant
Backwoods Barbie Boutique
03.2019 - 05.2022
Dental Hygiene
Catawba Valley Community College